Funeral Home Office Manager

Position Summary We are seeking a compassionate, organized, and detail-oriented Funeral Home Office Manager to oversee daily office operations and support families throughout the funeral planning process. This role is responsible for ensuring smooth case progression, maintaining clear communication with families, coordinating service details, and managing outstanding case balances with professionalism and empathy. About Us Jones-Pearson Funeral Home has served Park Rapids, MN and the surrounding Hubbard County area for more than 40 years, alongside our sister location Cardini-Pearson Funeral Home. We provide personalized funeral and cremation services tailored to each family's unique needs and wishes. We strive to create a warm, comforting atmosphere where families find solace, support, and peace. We're part of Legacy Succession Partners, a growing network of trusted funeral homes across Minnesota and Wisconsin, preserving the legacy of community-rooted funeral care. We're looking for someone to join our tight-knit, compassionate team — where every member is valued, supported, and given the resources to do meaningful work. Our Offer Rate of $18 - $22/hour Company Vehicle for work-related use 401(k) Retirement Plan Paid Time Off & Annual Continuing Education Reimbursement Balanced On-call Schedule Key Responsibilities Oversee funeral case progression from first call through service completion and final documentation. Serve as a primary point of contact for families, providing timely updates and clear communication. Coordinate service logistics, including scheduling, paperwork flow, and internal handoffs between departments. Ensure accuracy and completeness of case files, contracts, and required administrative records. Monitor and follow up on outstanding case balances in a respectful, policy-aligned manner. Work with funeral directors and staff to keep services on schedule and operations running efficiently. Assist in identifying process gaps and improving office workflows. Maintain confidentiality and handle sensitive information with discretion. Support general front office and administrative duties as needed. Qualifications 2+ years of office management, funeral service administration, healthcare administration, or related experience preferred. Strong communication and customer service skills, especially in emotionally sensitive situations. Proven ability to manage multiple priorities and deadlines in a fast-paced environment. Strong organizational skills and high attention to detail. Comfortable with billing follow-up, account tracking, and documentation. Proficiency in office software and case management systems. Career Growth Opportunity We support team members who want to grow in the mortitian profession. Tuition reimbursement is available for eligible employees pursuing a career as a Funeral Director , based on program and company policy. Ideal Candidate Compassionate and service-minded Professional and calm under pressure Process-driven and proactive Accountable, reliable, and team-oriented

Compensation & Perks Hourly Pay:

$18-$22/hr (based on experience)

Relocation Assistance:

Available for qualified candidates

Tuition Reimbursement:

For eligible employees pursuing a career in Funeral Directing Opportunity to make a meaningful impact serving families in your community

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Paid time off Relocation assistance Tuition reimbursement

Work Location:

In person