General Manager

OVERVIEW

The General Manager is the Facility Lead and MOD (Manager on Duty) Owner, responsible for the day-to-day execution of all facility operations at

WIND ATHLTX.

This role is the single point of accountability for operational performance, ensuring that the 27,000 sq ft flagship facility operates with precision, consistency, and excellence. The General Manager bridges strategic leadership with operational execution, maintaining floor standards, managing staffing accountability, and driving the weekly KPI rhythm that keeps the organization operationally elite. This is not a "facilities manager" role. The General Manager owns member experience quality, staff performance, revenue-per-sq ft optimization, and the operational foundation that allows the Fitness Director to lead programming without distraction. The General Manager ensures that every system, standard, and process supports WIND ATHLTX's brand promise.

CORE RESPONSIBILITIES 1.

Facility Operations & Execution Own day-to-day facility operations and ensure all systems run smoothly Establish and enforce daily operational rhythms (opening procedures, peak hour management, closing protocols) Manage facility maintenance, equipment upkeep, and vendor relationships Ensure facility is always guest-ready and brand-aligned Handle emergency situations and crisis management Maintain compliance with all health, safety, and regulatory requirements 2. Floor Standards & Member Experience Establish and enforce facility cleanliness, organization, and aesthetic standards Conduct daily floor walks and address deficiencies immediately Manage member experience touchpoints (check-in, facility navigation, issue resolution) Monitor member satisfaction and address complaints with urgency Ensure recovery area, locker rooms, and amenities meet premium standards Create a culture of operational excellence across the entire facility 3. Staffing Accountability & Performance Manage staffing schedules, coverage, and peak-hour optimization Hold staff accountable to performance standards and KPIs Conduct performance reviews and provide coaching feedback Identify staffing gaps and work with leadership to fill them Enforce attendance, punctuality, and professional standards Support staff development and create clear career pathways Manage staff escalations and difficult conversations 4. Escalation Authority & Decision-Making Serve as the primary escalation point for operational, member, and staff issues Make real-time decisions that protect member experience and brand integrity Resolve conflicts between departments and roles Communicate decisions clearly and ensure accountability Document escalations and decisions for organizational learning Work with Fitness Director on programming-related operational issues 5. Weekly KPI Review & Accountability Cadence Lead weekly KPI review meetings with leadership team Track facility cleanliness scores, staff satisfaction, utilization rates, and revenue metrics Identify trends and drive corrective action Report operational metrics to Owner/CEO Ensure accountability for all operational KPIs Use data to drive continuous improvement 6. Revenue & Operational Efficiency Monitor revenue-per-sq ft optimization across all service offerings Manage peak-hour staffing to maximize member experience without overstaffing Work with Member Experience Manager on membership retention and upsell Identify operational inefficiencies and implement solutions Manage vendor relationships and negotiate service agreements Control operational expenses while maintaining premium standards 7. Coaching Standards & Quality Control (in collaboration with Fitness Director) Ensure coaching quality and delivery standards are maintained Monitor class attendance, member feedback, and coaching performance Support Fitness Director in enforcing coaching accountability Address coaching deficiencies and performance issues Ensure floor coverage during peak blocks Maintain standards that protect member experience during high-volume periods Establish and enforce daily operational rhythms (opening procedures, peak hour management, closing protocols) Manage facility maintenance, equipment upkeep, and vendor relationships Ensure facility is always guest-ready and brand-aligned Handle emergency situations and crisis management Maintain compliance with all health, safety, and regulatory requirements

QUALIFICATIONS

Required:

5+ years of facility management, operations, or hospitality management experience Proven track record managing 20+ person teams Experience with P&L management and revenue optimization Strong knowledge of fitness industry standards and best practices Proficiency with scheduling software, POS systems, and operational reporting tools Excellent communication and conflict resolution skills Ability to work flexible hours including evenings, weekends, and holidays as needed

Preferred:

Experience managing high-end fitness facilities or premium hospitality venues Background in fitness, wellness, or athletic training Experience with member retention strategies and operational scaling Familiarity with fitness industry compliance and safety standards Experience leading organizational change and process improvement

Pay:

From $8,500.00 per month

Work Location:

In person