Automotive Service Manager

The role of a Service Manager is dynamic and personal. The SM is responsible for overseeing daily operations including establishing and maintaining excellent customer relationships, managing sales at the front desk and directing workflow for technicians. The SM works with the Service Advisors to help them create strong, complete work orders to ensure any needed repairs and maintenance items are sold. The SM also works directly with the technicians/mechanics to gather repair information, create repair estimates and organize the flow of work in the shop. They are responsible for addressing customer concerns and managing customer relations during the entire process. Previous experience in the automotive repair industry is required. Please include in the application any prior positions related to the automotive industry. There are no education requirements for this position. Certifications through the ASE or other automotive training programs are appreciated, but not required. Applicant must be able to efficiently use computer programs and will be required to operate the Point of Sale, browsers and other apps to organize appointments, create quotes and workorders and receive payments. Applicant must be able to effectively communicate over the phone, by email and text messaging.

Job Type:

Full-time Benefits:

Employee discount Paid time off Professional development assistance

Language:

Spanish (Preferred)

License/Certification:

Driver's License (Preferred) ASE Certification (Preferred)

Work Location:

In person