General Manager

Position Overview Forge Hospitality is seeking a high-performing General Manager to lead operations at our Tru by Hilton property. This role is both hands-on and strategic, responsible for driving guest satisfaction, team performance, and strong financial results while maintaining Tru by Hilton and Hilton brand standards. The General Manager will partner closely with ownership and Forge leadership to execute business strategy, foster Tru's energetic and engaging culture, and ensure the property operates efficiently and profitably. Key Responsibilities Oversee daytoday hotel operations across all departments, including Front Office, Housekeeping, Maintenance/Engineering, and breakfast operations. Drive guest satisfaction and manage service recovery to protect brand reputation and improve performance metrics (guest scores, reviews, QA). Create a fun, positive, and servicefocused culture that reflects the Tru by Hilton brand personality and enhances the guest experience. Recruit, train, coach, and develop department leaders and team members; establish accountability and a resultsdriven culture. Lead budgeting, forecasting, labor management, and expense controls to achieve revenue and profitability goals. Ensure compliance with Tru by Hilton and Hilton brand standards, safety procedures, and all local/state/federal regulations. Maintain a strong preventative maintenance culture and coordinate capital projects in collaboration with ownership/management. Partner with Sales/Revenue (as applicable) to execute strategies that optimize occupancy, ADR, and RevPAR. Establish and maintain effective vendor relationships; manage purchasing and cost controls. Review operational and financial reports regularly; use insights to implement improvements and drive performance. Ensure public spaces, lobby activation areas, and amenities align with the Tru brand experience and guest expectations. Qualifications Bachelor's Degree (B.A.) or equivalent; 4 years related experience and/or training; or equivalent combination of education and experience. 4+ years of hotel General Manager experience preferred (selectservice experience strongly preferred; Tru by Hilton or Hilton experience a plus). Strong working knowledge of hotel operations, guest service standards, and labor management. Proven ability to lead teams, improve performance metrics, and deliver strong financial results. Experience with brand audits, quality assurance, and compliance requirements. Excellent communication, problemsolving, and organizational skills with a guestfirst mindset. Proficiency with hotel systems (PMS experience required; Hilton systems a plus). Ability to foster a highenergy, teamoriented culture consistent with the Tru by Hilton brand. Willingness to work a flexible schedule, including weekends/holidays as needed. Why Join Forge Hospitality? At Forge Hospitality, you'll find more than a career — you'll discover a place where your ideas are valued, your growth is supported, and your impact is felt across every property we manage. Be part of a company where values aren't just words — they shape everything we do. Competitive compensation package with performance incentives. Comprehensive benefits, including health, retirement, and travel discount perks. About Forge Hospitality LLC Forge Hospitality is a dynamic hospitality management company dedicated to creating memorable guest experiences and delivering operational excellence. We pride ourselves on innovation, service, and a culture that values collaboration and results.