Golf Shop Operations Manager

Sandpines Golf Links is seeking a highly organized, detail-oriented, and proactive Golf Shop Operations Manager to oversee all golf shop operations and ensure an exceptional guest experience. This leadership role is responsible for the daily management, performance, and profitability of the golf shop while maintaining operational consistency, accountability, and customer service excellence. The Golf Shop Operations Manager will oversee golf shop staff training and scheduling, manage POS operations and inventory controls, identify and reduce lost revenue opportunities, and implement process improvements that enhance efficiency and operational integrity across the golf operation. This position requires strong leadership, attention to detail, problem-solving skills, and the ability to create structured systems that support both staff success and business growth. Key ResponsibilitiesGolf Shop Operations Oversee all daily golf shop operations to ensure efficient, professional, and customer-focused service. Maintain daily control and management of Point of Sale (POS) systems and related operational procedures. Monitor and reconcile transactions, ensuring accuracy in sales reporting and financial accountability. Work closely with the accounting department to ensure accurate reconciliation of daily sales, deposits, inventory reporting, complimentary rounds, and financial transactions. Enforce eligibility conditions and tracking procedures for complimentary rounds, discounts, and promotional play. Manage golf shop merchandising, inventory controls, product displays, and ordering processes to maintain appropriate stock levels and maximize retail performance. Develop and implement retail promotions, merchandising strategies, and sales initiatives in collaboration with ownership, revenue growth, and food & beverage teams. Create and maintain systems for tracking lost sales, missed opportunities, inventory shortages, and operational discrepancies. Ensure all golf shop procedures are followed consistently to minimize revenue leakage and maintain operational integrity. Staff Leadership, Training & Scheduling Recruit, train, supervise, and mentor golf shop staff to ensure high performance and professionalism. Create and manage staff schedules to ensure proper operational coverage while controlling labor costs. Develop onboarding and ongoing training programs focused on: Customer service excellence POS procedures Product knowledge Inventory management Cash handling and financial accountability Golf operations policies and procedures Establish clear expectations, accountability standards, and operational protocols for all golf shop employees. Conduct regular staff evaluations and coaching sessions to support continuous improvement and team development. Process Improvement & Operational Efficiency Identify operational inefficiencies and implement process improvements to streamline workflows and improve profitability. Work closely with ownership to develop, document, and enforce standard operating procedures for golf shop and accounting-related operations. Evaluate systems, staffing structures, and technologies to improve productivity, reduce waste, and enhance the guest experience. Eliminate operational "grey areas" by creating clear, transparent, and measurable procedures that support accountability and reduce lost revenue. Maintain organized reporting systems and operational records for performance tracking and analysis. Customer Service & Guest Relations Ensure all guests receive exceptional customer service and a welcoming golf experience. Address guest concerns, questions, and complaints promptly and professionally. Lead by example in creating a positive, service-oriented culture within the golf shop. Collaborate with marketing and management teams to support tournaments, events, promotions, and overall guest engagement initiatives. Qualifications Previous experience in golf operations, retail management, hospitality, or a related leadership role preferred. Strong knowledge of golf shop operations, POS systems, scheduling, and inventory management. Proven leadership and team management experience. Excellent organizational, communication, and problem-solving skills. Ability to analyze operational performance and implement practical improvements. Strong attention to detail and financial accountability. Ability to work flexible hours, including weekends, holidays, and tournament/event days.

Pay:

$60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person