Graduate Assistant/Case Management

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Fitchburg, MA Posted:

May 18, 2026

Closes:

Open Until Filled Type:

PT Non-Benefited Position ID:

200649

Share About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals. Institutional Diversity and Social Justice Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

Position Summary The Graduate Assistant for Case Management will play a key role in the Office of CARE & Case Management (CCM), providing non-clinical support and resources to a caseload of students presenting with acute and/or situational stressors. Reporting to the Director of CARE & Case Management, the Graduate Assistant will deliver interventions recommended by the Community Assistance and Risk Evaluation (CARE) Team, and design, support and implement programming initiatives that build student skills and raise awareness of resources. Specific Duties 1. Manages a caseload and provides non-clinical support for students experiencing acute and/or situational stressors related to academic, behavioral, medical / mental health, and personal challenges. 2. Schedules appointments with students referred to the CARE Team or Case Management. Conducts intake appointments to assess risk and holistic needs, develops action plans and coordinates referrals to resources (on and off campus). 3. Responds to and supports students in crisis or distress, by assessing needs, administering non-clinical assessments, and providing support, in consultation with their supervisor. 4. Maintain privacy and discretion with sensitive student information, sharing risk-related concerns with supervisor, referring students to CARE, documenting case-related information in Maxient, and navigating relationships with empathy, a focus on fostering self-advocacy, and the holistic development of the student. 5. Assist students with pursuing, or returning from, a Leave of Absence, as well as submitting absence notifications for students needing a short-term absence from class. 6. Research, design and oversee a student-led mentorship program, initiative or organization that supports the mission of CARE & Case Management, and student advocacy, wellness and support more broadly. 7. Designs, implements and supports student-centered programming that builds self-advocacy and wellness skills, in addition to training programs that raise awareness of CARE & Case Management resources. 8. Collaborate, build partnerships and support cross-campus initiatives that foster student support, student success, or expand upon existing resources that students may benefit from. 9. Support the mission and work of the CARE Team, by delivering interventions recommended by the team, and engaging in team discussions and risk assessment when indicated. 10. Support the Office of CARE & Case Management with walk-in appointments, phone-calls, responding to emails and covering the office as needed and appropriate. 11. Other duties and projects as assigned that support the Director, CARE & Case Management Team, or the broader Student Support / Student Affairs Division.

Requirements:

QUALIFICATIONS 1.

Must possess a Bachelor's degree and be enrolled as a graduate student at Fitchburg State University. 2. Must be enrolled in more than 6 credit hours each semester. 3. Good written and verbal communication skills; strong customer service orientation; ability to navigate sensitive personal information and emotionally-heightened situations with composure. 4. The successful candidate will be a mature, responsible, independent thinker, who demonstrates flexibility and good problem solving skills.

PREFERRED QUALIFICATIONS 1.

Preference will be given to candidates with experience, or enrolled in programs, related to human services, counseling, or education 2. Preference will be given to candidates with previous experience working with college age students. 3. Preference will be given to candidates with previous programming experience.

Additional Information:

APPLICATION DEADLINE

Open until filled.

DATES OF EMPLOYMENT

Start Date:

August 10, 2026

End Date:

May 21, 2027

Hours:

Graduate Assistant is expected to work twenty hours per week, specific schedule to be determined with supervisor PROCESS Please provide a cover letter, explaining your interest and qualifications for the position, as well as an up to date resume. Since selection for this position is contingent upon acceptance to a graduate program, we would encourage seriously interested candidates to apply for graduate admission as early as possible.

COMPENSATION & BENEFITS 1.

Stipend:

Not to exceed $12,000.00 for 40 weeks of paraprofessional work, to be paid bi-weekly 2. Waiver for 12 class credits an academic year, tuition and fees, each fiscal year (7/1-6/30)

CONTACT INFORMATION

To learn more about this Graduate Assistant position please email care@fitchburgstate.edu. Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references. Please click

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