Group Specialist

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JOB SUMMARY

Responsible for selling Norwegian Cruise Line reservations directly to consumers by cultivating and maintaining customer relationships. This entails making phone calls with the intent of promoting and selling group reservations, driving direct group and individual reservations and sales ensuring a superior customer service experience..

POSITION RESPONSIBILITIES

Promote sales to direct consumers by initiating calls and acting on leads and/or prospects in order to identify travel needs. Present and explain Norwegian Cruise Line products and make travel recommendations. Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations. Follow up with consumers in order to close sales. Research and resolve general and specific reservation inquiries. This includes general questions, latitude information, related amenities, etc). for group and individual bookings. Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify customer's travel trends. Seek opportunities to promote and sell group reservations based on client travel history. Acquire in depth industry and company knowledge in order to articulate product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. Contact direct group leads and qualify them based on their group's needs and requests. Make recommendations and secure, allocate, and book group space and forward group contract to direct guest. Maintain a relationship with group leader and individual group guest. Attend and actively participate in daily team meetings or relevant sales trainings in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. Perform other job-related functions as assigned..

KNOWLEDGE & EXPERIENCE

EDUCATION:

High School Diploma or equivalent required Bachelor's degree in Marketing, Business Administration or related field of study preferred

EXPERIENCE

Minimum 1 year sales experience required. Cruise sales experience preferred..

KNOWLEDGE & SKILLS

Must have excellent verbal communication skills in order to effectively communicate with direct guests on the telephone and internally Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries Proven record of excellent customer service and retention skills Must be able to multi-task and work efficiently in a high energy sales environment that is goal and/or quota driven Problem solving, research, and resolution skills Negotiation skills and the ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines Adherence to dress code is strictly enforced

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (

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NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.