Guest Experience Representative

Guest Experience Representative E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi Located on the seaside in New Brighton, the hot pools are a unique drawcard for locals and visitors to relax and enjoy. He Puna Taimoana features five pools, ranging from 27 to 40 degrees in temperature, plus a cold-water plunge pool, steam room, sauna and onsite café with magnificent beach views. We're passionate about delivering exceptional Guest Experiences, and we're looking for a Guest Experience Representative to join our team for our sunrise soak sessions. About the role | Ko te mahi nei In this front-line role, it's not only about customer service, it's about the customer experience. Our reviews have us rated as a leading provider of wellness and we are proud of He Puna Taimoana's success.

Day to day duties include:

Greeting, welcoming and providing information to all guests to the facility Booking guests into sessions using our reservation system and processing queries in person, via phone and email Selling memberships and retail products Having strong attention to detail that extends into the cleanliness of our facility (we conduct four cleans of the changing room facilities per day) Working as a cohesive team in our busy and dynamic environment The hours for this role are 3-hour shifts between 5:30 am and 10:00 am (shift times vary across the season with changes to sunrise) on Thursdays and Saturdays. Additional shifts are available throughout the week between 5:30 am and 10:30 pm, depending on facility hours. We're open 7 days a week. About you | Ko Koe Tēnei To be successful in this position you will: Have previous experience using the Ibis reservations system (highly desirable) Have previous experience in customer service, recreation, hospitality or tourism (highly desirable) Be flexible and available to work a range of morning, day and evening shifts over 7 days Demonstrate an excellent level of customer service to ensure a memorable experience for everyone that visits Be naturally engaging, approachable and a great team player Have strong attention to detail, effective time management and problem-solving skills