Guest Service Agent

Guest Service Agent Holiday Inn and Suites Liverpool - 3.7 Liverpool, NY Job Details Part-time | Full-time From $16.75 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Inventory control Guest relations Accounting Cleaning Customer complaint resolution Client interaction via phone calls Full Job Description The Holiday Inn and Suites- Liverpool is looking for an outgoing Front Desk Receptionist to greet guests and handle their needs. We are looking for someone who can do 12 to 8pm and 3-11 PMs. Weekends are a must. We offer bonuses for every review your name in mentioned in which is put in your check weekly.

General Accountabilities:

Begins and ends shift as scheduled and arrives in full uniform, adherent to dress code standards and demonstrates a high level of professionalism. Greets all guests and accommodates any needs they may have and engages in conversation regarding their stay with the hotel. Takes note of current stock of items, helps to restock when items are low, or leaves a notice when items needs reordering. Deals with any small transactions guests or staff may have May need to assist/clean public areas during down time including: light vacuuming, disinfecting surfaces, cleaning spills, reorganizing stock on display, etc. Managing reservations Taking reservations over the phone Check-in and check-out Checking guests in and out of their rooms Managing parking for guests, and Arranging special requests for rooms Handling payments Collecting payments from guests Accounting for services provided by the hotel, and Assisting guests with out payments or charges Answering phones Answering and taking messages for guests and staff Making restaurant reservations and booking taxis for guests Assisting guests with luggage, Handling guest complaints, and Ensuring a smooth guest experience.

Job Types:

Full-time, Part-time Pay:

From $16.75 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person