Guest Service Agent/Front Desk Second Shift

Job Overview:

Ridgeline Management is seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Greet guests in a friendly and professional manner, both in person and over the phone
• Check-in and check-out guests efficiently, ensuring accurate information is obtained
• Assist guests with inquiries, requests, and reservations
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns promptly and professionally
• Process payments and maintain accurate records
• Maintain cleanliness and organization of the front desk area

Hours:

• Second shift: 3pm
• 11pm

Qualifications:

• Previous experience in hospitality management or hotel operations is preferred, but not required
• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in handling guest information
• Bilingual language skills are a plus

Benefits:

• Opportunities for career advancement
• Flexible schedule If you are passionate about providing exceptional customer service in a dynamic hospitality environment, we would love to hear from you.

to join our team as a Guest Service Agent with Ridgeline Management.

Job Types:

Full-time, Part-time Pay:

$17.00 per hour

Work Location:

In person