Guest Service Associate

Guest Service Associate Location:

The Devlin, Lake Placid, NY Come work at The Devlin in the Heart of Lake Placid - where being part of a Team isn't just about getting the job done, it's about having fun in a professional, supportive environment that values and rewards success. We're currently seeking a Guest Service Agent who will deliver exceptional hospitality and ensure a superior guest experience. As the first point of contact for our guests, you'll set the tone with a warm welcome, answer questions, resolve issues, and create an atmosphere where every stay feels memorable. What You'll Be Doing (while having fun!) Greet guests with a genuine smile and friendly welcome, ensuring a positive first impression. Assist with check-in and check-out, including payments, room keys, and sharing details about The Devlin's amenities and policies. Answer phone calls and respond to guest requests with accuracy and care. Handle guest concerns promptly and professionally, finding the best possible resolution. Book and confirm reservations with attention to detail. Coordinate with housekeeping and maintenance to ensure a seamless guest experience. Keep the front desk clean, organized, and stocked. Promote and upsell hotel services and amenities to maximize the guest experience. Keep accurate records of guest interactions and transactions using hotel systems. Share your insider knowledge of Lake Placid by recommending attractions, restaurants, and activities. Why You're a Great Candidate You're a natural communicator who makes guests feel welcome and understood. You have a guest-first mentality and a genuine desire to exceed expectations. You thrive on solving problems with empathy and professionalism. You're tech-savvy and eager to learn hotel management software. You're detail-oriented, organized, and great at multitasking. You present yourself professionally while maintaining a warm, approachable demeanor.

Bonus:

multilingual skills are highly desirable. What You Bring to the Table A love for working with people and being part of a team. Willingness to learn, grow, and share knowledge. Prior customer service or hospitality experience preferred. Familiarity with hotel operations and reservation systems a plus. Ability to handle monetary transactions accurately and responsibly. Legal eligibility to work in the United States. Why The Devlin?

Competitive pay:

$19.00 - $21.00/hour Available health insurance Paid time off An "employee-first" culture that promotes from within A fun, team-oriented workplace in one of the most beautiful destinations in the

Adirondacks Job Types:

Full-time, Part-time Pay:

$19.00 - $21.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person