Guest Service Representative (GSR)

Guest Service Representative (GSR) AEnergizer LLC Indianapolis, IN Job Details Full-time $13.50 - $19.00 an hour 9 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Retirement plan Qualifications Bilingual Multilingual Phone communication Night audit Greeting customers Hotel customer satisfaction operations Multi-line phone systems Communication skills Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary We are seeking a dynamic and enthusiastic Guest Service Representative (GSR) to join our vibrant hospitality team. In this pivotal role, you will be the welcoming face of our hotel, delivering exceptional guest experiences through attentive service, efficient operations, and warm hospitality. Your energy and professionalism will set the tone for guests' stay, ensuring they feel valued, comfortable, and eager to return. This position offers an exciting opportunity to showcase your customer service skills while working in a lively extended stay hotel environment that celebrates diversity and guest satisfaction. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage front desk operations including check-ins, check-outs, reservations, and guest inquiries. Handle multi-line phone systems with courteous phone etiquette, addressing guest needs promptly. Assist guests with room assignments, special requests, and providing information about hotel amenities and local attractions. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Conduct night audits as needed to reconcile daily transactions and maintain accurate records. Resolve guest concerns efficiently by listening carefully and offering effective solutions to enhance guest satisfaction. Maintain detailed logs of guest interactions, requests, and feedback to improve service quality. Promote hotel services. Be a brand advocate. Uphold hospitality standards by demonstrating professionalism, positive attitude, and attention to detail at all times. Qualifications Proven experience in hotel management or front desk operations within a hospitality setting is preferred. Strong customer service skills with the ability to handle multiple tasks in a fast-paced environment. Multilingual abilities or bilingual proficiency are highly desirable for engaging diverse guests effectively. Knowledge of hotel management systems and multi-line phone systems is advantageous. Experience with night audit procedures or resort operations is a plus. Excellent communication skills with a focus on phone etiquette and guest relations. Ability to work flexible hours including nights, weekends, and holidays as needed. A background in hospitality management or hotel experience will help you excel in this energetic role. Join us as a Guest Service Representative and be part of an energetic team dedicated to creating memorable stays for every guest! Your enthusiasm for hospitality combined with your commitment to superb service will make a lasting impact on our guests' experiences while advancing your career in the vibrant world of hotel management.

Pay:

$13.50 - $19.00 per hour

Benefits:

401(k) Dental insurance Free parking Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person