Guest Service Representative

Guest Service Representative Shell Island Resort Wrightsville Beach, NC Job Details Part-time | Seasonal | Full-time $15 - $16 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Flexible schedule Qualifications Teamwork Property management tools Maintaining an organized workspace Guest relations Phone communication Greeting customers Credit card payment processing Administrative experience High school diploma or GED Conflict management Organizational skills Communication skills Technical Proficiency Balancing end-of-day transactions Safety protocol implementation Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Guest Services Agent A hotel guest service agent acts as the primary point of contact, managing check-ins/check-outs, handling guest inquiries, managing reservations, and resolving complaints to ensure a positive experience. Key responsibilities include processing payments, providing information on local attractions, coordinating with housekeeping, and maintaining a welcoming, secure, and organized front desk area.

Core Duties and Responsibilities:

Check-in/Check-out:

Greeting guests warmly, verifying reservations, registering guests, and assigning rooms, as well as handling check-out, bill settling, and key collection.

Guest Communication:

Answering phone calls, managing email inquiries, taking messages, and addressing questions about hotel facilities.

Reservation Management:

Assisting with booking, modifying, or cancelling reservations using property management software.

Concierge Services:

Providing information on local attractions, booking transport, and arranging reservations for restaurants or excursions.

Issue Resolution:

Handling guest complaints or service requests promptly and professionally to ensure satisfaction.

Administrative Tasks:

Handling cash transactions, balancing accounts at the end of a shift, and maintaining accurate guest records and room status data.

Safety and Security:

Following safety protocols, including issuing new keys, assisting in emergencies, and protecting guest privacy.

Collaboration:

Coordinating with housekeeping for room status and maintenance for repairs to ensure guest rooms are ready. Penn Foster +10

Key Skills Required:

Customer Service:

Strong interpersonal skills to handle diverse guests with patience and professionalism.

Communication:

Excellent verbal and written communication skills.

Technical Proficiency:

Ability to operate hotel software (PMS), switchboards, and credit card machines.

Problem-Solving:

Ability to resolve conflicts calmly in a high-paced environment.

Multitasking:

Strong organizational skills to manage multiple tasks simultaneously. A high school diploma is usually required, while experience in customer service or hospitality is strongly preferred. Flexibility to work shifts, including weekends and holidays.

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person

Pay:

$15.00 - $16.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person