Guest Service Representative Huntsville Municipal Airport- PT

Department Development Services-Customer Service Location City Service Center Salary $13.79 - $15.60 an hour Open Date 05/12/2026 Description

GENERAL PURPOSE

The Guest Service Representative is responsible for providing positive customer interactions. Meet and greet guests and crew upon arrival at our terminal building, providing hospitality-driven service. Provide information about Huntsville and Huntsville Municipal Airport to guests and customers and assist them in the most efficient and professional manner possible.

PRIMARY DUTIES AND RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Duties and Responsibilities:

Interact with guests and customers by telephone, in-person, and by mail and email daily. Handles all travel inquiries and information requests, i.e., directions, maps, brochures, etc. Receives hangar lease payments and completes fuel sales, including verifying payment amounts, posting payments, issuing receipts, and invoicing. Proactive planning of preparations for incoming aircraft and guests. Performing daily customer service duties such as courtesy car reservations, fuel orders and scheduling, aircraft cleaning scheduling, Balances cash drawer daily, produces detailed reports, and prepares daily bank deposits. Compiles daily end-of-the-day numbers. Responds to customer requests for information about the City, including City services. Promotes Huntsville Municipal Airport in a positive manner to all guests and customers.

MINIMUM QUALIFICATIONS

Education and Experience:

High school diploma. A minimum of one (1) year clerical experience. A minimum of one (1) year of cash handling experience. Proficiency with Microsoft Office programs (Word, Excel, PowerPoint).

Required Licenses or Certifications:

A valid Texas Driver's License and acceptable driving record.

Required Skills & Abilities:

Ability to follow applicable safety rules and regulations to protect citizens and employees. Ability to use office equipment including computers, copiers, fax machines, etc. Ability to cooperate in a professional manner with staff and the public. Ability to perform data entry and inquiry functions at an acceptable level of accuracy and speed. Ability to respond to complaints and grievances in a professional manner. Ability to comprehend and retain City policies and procedures, Code of Ordinance, written instructions, and general correspondence. Guest Service Representative - Huntsville Municipal Airport May 2026 Reasoning Abilities Ability to define problems and deal with a variety of situations. Ability to think quickly, use tact and diplomacy in dealing with stressful situations. Ability to plan work and establish priorities. Ability to use good judgement and effectively problem-solve, especially when working with groups of people. Language Skills Ability to communicate effectively with elected officials, staff and the public. Ability to communicate effectively in both written and oral form. Mathematical Skills Ability to calculate basic mathematical calculations with or without the aid of a calculator. Ability to prepare daily bank deposits. Physical Demands /

Work Environment:

The physical environment and the work environment described are representative of those that must be met by an employee to successfully perform the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Environment The duties of this job include physical activities such as climbing, reaching, standing, walking, pushing, pulling, lifting, talking, hearing/listening, seeing/observing, and repetitive motions. Specific vision abilities required by this job include close, distance, and peripheral vision; depth perception, and the ability to adjust focus. The duties of this job require lifting of heavy objects weighing approximately 40 lbs. Ability to stand for long periods of time. Work Environment This job is performed in an inside work environment. Time pressures (frequent rush jobs, urgent deadlines, etc.). Repetitive activities (performance of same physically demanding activity). Working under distractions (telephone calls, disturbances, etc.). Unpleasant social situations (necessity of dealing with irate or disturbed individuals). Ability to work weekends as needed.

Exempt :

No Type :

PT Employee Department :

Development Services-Customer Service Location :

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