Tallo logoTallo logo

Guest Services Agent

Job

ARUNDEL MILLS OFFICE LLC

Hanover, MD (In Person)

$35,360 Salary, Full-Time

Posted 1 day ago (Updated 2 hours ago) • Actively hiring

Expires 6/18/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
28
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Guest Services Agent
ARUNDEL MILLS OFFICE LLC 7545
Teague Road, Hanover, MD 21076 $16
  • $18 an hour
  • Full-time $16
  • $18 an hour
  • Full-time At Home2 Suites by Hilton Arundel Mills BWI Airport , we're looking for a Guest Services Agent who enjoys helping people, thrives in a fast-paced environment, and understands that the front desk is more than a transaction—it's often the first and last impression of a guest's stay.
If you're someone who notices details, enjoys solving problems, stays calm under pressure, and can shift seamlessly from welcoming a family on vacation to assisting a tired business traveler, we'd love to meet you. What You'll Be Doing No two shifts are exactly alike, but your day may include: Welcoming guests with warmth, professionalism, and genuine hospitality Checking guests in and out efficiently while creating a positive first impression Assisting with reservations, room assignments, special requests, and guest questions Handling guest concerns with empathy, patience, and urgency Communicating clearly with housekeeping, maintenance, and fellow team members to ensure a smooth guest experience Processing payments accurately and following hotel security/payment procedures Answering phones, assisting with shuttle questions, directions, hotel amenities, and local recommendations Monitoring lobby presentation and helping maintain a clean, welcoming front desk environment Supporting loyalty recognition and creating thoughtful guest interactions Helping prevent problems before they become guest issues through attention to detail and proactive communication Who You Are You might be a great fit if you: Genuinely enjoy working with people Stay composed when things get busy Are dependable, punctual, and team-oriented Have strong communication skills Notice details others might miss Can confidently multitask without losing your warmth Take pride in solving problems rather than passing them along Are comfortable using computers and learning hotel systems Experience We'd Love (But Can Teach) Hotel front desk experience is a plus Hilton experience is a bonus Customer service experience Cash handling or payment processing experience helpful Experience working evenings, weekends, or in hospitality environments preferred A Few Things to Know Hospitality is a 24/7 business, so flexibility matters. This role requires someone who is dependable, adaptable, and ready to support the team during busy periods, weekends, holidays, and changing guest needs. Most importantly, we're looking for someone who genuinely enjoys creating a welcoming environment—for guests and coworkers. Why Guests Remember Great Hotels It's rarely because of the lobby furniture. It's because of how they were treated. If you're the kind of person who naturally makes people feel seen, heard, and welcome, we'd love to hear from you.

Similar remote jobs

Similar jobs in Hanover, MD

Similar jobs in Maryland

  • Job

    United Insurance Company of America

    Salisbury, MD

    Posted1 day ago

    Updated2 hours ago

  • Job

    Jackson Physician Search

    Germantown, MD

    Posted1 day ago

    Updated2 hours ago

  • Job

    CT Technologist

    Advanced Radiology

    Ellicott City, MD

    Posted1 day ago

    Updated2 hours ago

  • Job

    Non CDL Driver - Mover

    Ramar Moving Systems

    Frederick, MD

    Posted1 day ago

    Updated2 hours ago

  • Job

    Industrial Assembler

    Better Engineering

    Havre de Grace, MD

    Posted1 day ago

    Updated2 hours ago