Guest Services Agent

Bring your personality, energy, and passion for hospitality to Casa Madrona Hotel & Spa, proudly managed by MetWest Terra Hospitality.

JOB DESCRIPTION

Job Title :

Guest Services Agent Department:

Front Office Supervision Exercised:

NONE Supervision Received:

Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education High school diploma preferred. Experience Previous hospitality or customer service experience preferred. Experience with hotel Property Management Systems (PMS) a plus. Skills and Knowledge Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Basic computer and data-entry proficiency. Problem-solving and conflict-resolution ability. Professional, friendly, and welcoming demeanor. Job Duties and Responsibilities Greet, register, and check guests in/out efficiently and courteously. Respond to guest inquiries, requests, and concerns promptly and professionally. Handle payments, room assignments, and reservation changes accurately. Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. Maintain a clean and organized front desk and lobby area. Willingness to work varied shifts, including weekends and holidays.