GUEST SERVICES MANAGER

GUEST SERVICES MANAGER

Department of the Air Force Air Educion and Training Command Summary About the position: This position is Non-appropried Fund (NAF) and assigned to the Sheppard AFB Lodging. Learn more about this agency Summary About the position: This position is Non-appropried Fund (NAF) and assigned to the Sheppard AFB Lodging. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/20/2026 to 06/05/2026 Salary $28 - $28 per hour Pay scale & grade NF 3 Locion few vacancies in the following locion: Sheppard AFB, TX Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time - 20 Hours Service Competitive Promotion potential None Job family (Series) 0303 Miscellaneous Clerk And Assistant Supervisory stus Yes Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus No Announcement number 26-9UFSV328254 Control number 870087200 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Help Responsible for the efficient and economical operion of the Lodging Guest Reception, which includes both reservions and front desk operions. Accepts requests for reservions - group and individual, according to space availability. Orders and issues non­-availability numbers when adeque quarters are• not available and assigns eligible TDY travelers to commercial contract quarters. Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for. Calcules and posts charges to prons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout stements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolided daily activity report. Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operes a telephone system for guest use; ensures the availability of informion on local area dining, lodging, and tourism is available for guests; provides emergency notificion for guests; ensures th personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily. Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for pron purchase. As time permits, performs non-supervisory duties as Guest Service Representive in the lodging guest reception unit. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operions, etc., as approprie to other supervisors. Supports and explains management programs to subordines. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance rings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques. Investiges grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other reled duties as assigned. If interested in applying for this position you may preview the online applicion: https://apply.usastaffing.gov/ViewQuestionnaire/12967722 Requirements Help Conditions of employment This position requires the incumbent to complete a background investigion with favorable results. Must meet ste and legal age requirement for sale of alcoholic beverages. Experience which demonstres a mastery of front desk operions from either military or civilian hotel operion.

Qualificions Who May Apply:

Open to everyone. Applicants cegorized by preference(s) and/or priority considerion eligibilities. An applicant's eligibility determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with applicion by the closing de, 06/05/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on educion, your transcripts required as part of your applicion.

Qualifying Experience:

Experience and demonstred a mastery of front desk operions from either military or civilian hotel operion and the ability to build teams and work with others. Experience in general clerical or cashier work of any kind in which the applicant has demonstred ability to perform sisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstred the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet ste and legal age requirement for sale of alcoholic beverages. Supervisory experience in another lodging function such as housekeeping, logistics, etc., may be submitted for front desk experience. Must be able to sisfactorily complete a Nional Agency Check with Inquiries (NACI). You evalued on the basis of your level of competency in the following areas: Educion Some federal jobs allow you to substitute your educion for the required experience in order to qualify. This position does not allow for educion substitution. Additional informion Individual must fully meet qualificion/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nionals who have resided in the U.S. Territory for three (3) or more consecutive years immediely preceding the start of Federal affiliion or a signed memorandum indicing the installion's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Sisfactorily complete an employment verificion (E-Verify) check. A probionary period may be required. Pre-employment requirements must be sisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Stion (PCS) costs is not authorized, based on a determinion th a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority considerion eligible. This is a Nonappropried Fund (NAF) position carrying out Morale, Welfare and Recreion (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combinion of source identity documents authorized to facilite access to the installion. Please contact the servicing HR Office with any questions. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Your resume and supporting document evalued against the qualificions of the position. Once the announcement has closed, a review of your applicion package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. If you are minimally qualified, your resume and supporting documention compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documention, a determinion has been made th you have infled your responses to meet the position's qualificions and/or experience, you may lose considerion for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as th informion may be taken into considerion during the selection process. If selected, you may be required to provide supporting documention. To better expedite the hiring process, we recommend including full contact informion (name, address, phone number, email, etc.,) for professional and personal references on your resume. Benefits Help Review our benefits Required documents Required Documents Help Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further.

NOTE:

Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/05/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Agency contact informion Sheppard NAF HR Office 82FSS.FSMHNAFHumanResources@us.af.mil Address Sheppard Sustainment Services Flight 82 FSS/FSCN 426 5th Ave, Ste 5, Rm 206 Sheppard

AFB, TX 76311-2740 US

Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further.

NOTE:

Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/05/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Expand Hide how to apply Agency contact informion Sheppard NAF HR Office 82FSS.FSMHNAFHumanResources@us.af.mil Address Sheppard Sustainment Services Flight 82 FSS/FSCN 426 5th Ave, Ste 5, Rm 206 Sheppard

AFB, TX 76311-2740 US

Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/20/2026 to 06/05/2026 Salary $28 - $28 per hour Pay scale & grade NF 3 Locion few vacancies in the following locion: Sheppard AFB, TX Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time - 20 Hours Service Competitive Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 26-9UFSV328254 Control number 870087200