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Guest Services Manager

Job

TownePlace Suites Urbandale

Urbandale, IA (In Person)

Full-Time

Posted 2 days ago (Updated 1 hour ago) • Actively hiring

Expires 6/22/2026

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Job Description

Guest Services Manager TownePlace Suites Urbandale 8800 Northpark Drive, Urbandale, IA 50131
Part-time, Full-time Part-time, Full-time Job Summary:
We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.
Benefits:
Competitive salary Managerial bonus potential Leadership development programs Hotel discount programs
Responsibilities:
Supervise front desk and concierge staff Handle escalated guest issues and special requests Maintain scheduling and training for front desk team Monitor guest feedback and implement service improvements Collaborate with other departments to improve operations
REQUIREMENTS
2+ years of hotel or hospitality leadership experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends

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