Guest Services Supervisor

Description:

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of an energetic, service-oriented leader who thrives in a fast-paced work environment to fill our part-time Guest Services Supervisor role. Having a passion for health and fitness is important and customer service experience is a must!

About Us:

At HCI Sports & Fitness, we're more than a fitness and sports brand—we're a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!

Requirements:

What you'll do: Greet and provide excellent customer service to all HCI members and guests Maintain extensive knowledge of all sports programs and facility operations; be able to provide this information to members, guests, and visitors Assist Manager with the training and onboarding of new employees Supervise a team and ensuring cash totals are correct at the end of each shift Monitor security and visitor access Efficiently field phone calls and inquiries about programming Help with general facility maintenance and upkeep of amenities Provide general administrative and clerical support Receive and sort mail and deliveries And more... What makes you a great fit: Flexible availability to work various shifts - evening and weekend availability preferred Minimum of one year of experience in a reception or related customer service position; six months of supervisor/management experience preferred High school diploma or GED Excellent verbal and nonverbal communication skills, including the ability to listen and respond appropriately Professional personal presentation Strong work ethic that includes punctuality, organization, and attention to detail Team oriented mindset Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude Willingness to work flexible hours, including weekends and some holidays, as needed Ability to multitask and work well under pressure Effective computer skills What you'll get as a member of our team: $18 - 20 per hour, based on experience A complimentary membership to HCI Sports & Fitness A fun, collaborative work environment on a great team!