Health Information Manager

The Family Counseling Center of Fulton County, Inc. is committed to providing high-quality behavioral health and community-based services that support the wellbeing of individuals and families throughout our community. We value collaboration, integrity, respect, accountability, and continuous quality improvement in all aspects of our work. About the Role The Health Information Manager is responsible for the oversight, administration, optimization, and continuous improvement of the Agency's health information management systems, Electronic Health Record (EHR) platform, clinical documentation processes, and data integrity functions. This position serves as the Agency's lead administrator for the Electronic Health Record (EHR) system and works collaboratively with leadership, compliance, billing, quality improvement, clinical staff, and operational departments to support regulatory compliance, reporting accuracy, workflow efficiency, and high-quality client care. The Health Information Manager reports to the Network Administrator and supervises the Data Analyst position. Qualifications/Education Bachelor's degree in Health Information Management, Healthcare Administration, Health Informatics, Business Administration, or related field Experience Minimum of three (3) years of progressively responsible experience in: Health information management EHR administration Healthcare operations Clinical systems support Healthcare reporting functions Experience in behavioral health, healthcare, nonprofit, or community health settings preferred Prior supervisory or leadership experience preferred Technical Skills Experience with: Electronic Health Record (EHR/EMR) systems Google Workspace Microsoft Office Single Sign-On environments Credible/Qualifacts preferred Integrated systems such as: Eleos Doxy or similar telehealth platforms Required Skills & Abilities Strong analytical, organizational, and problem-solving skills Excellent communication and collaboration abilities Strong project management and workflow improvement capabilities Ability to explain technical concepts to both technical and non-technical audiences Ability to manage multiple priorities in a fast-paced environment Commitment to professionalism, confidentiality, equity, inclusion, and continuous learning Additional Requirements Valid New York State Driver's License Ability to travel occasionally between agency sites and community events Ability to successfully complete required background checks and Medicaid exclusion screenings Essential Responsibilities Health Information Management & EHR Administration Serve as the primary administrator and subject matter expert for the Agency's EHR system and related clinical applications Oversee daily administration, optimization, integrity, and functionality of health information systems Evaluate and improve clinical documentation workflows, templates, forms, and reporting processes Coordinate system updates, workflow enhancements, and implementation of new EHR functionality Manage user access, permissions, confidentiality protections, and HIPAA compliance Develop and maintain policies and procedures related to health information management and data governance Clinical Documentation & Compliance Support compliance with Medicaid, OMH, OASAS, DOH, CCBHC, HIPAA, and other regulatory requirements Collaborate with Compliance, Billing, Quality Improvement, and Clinical teams on audits and documentation improvement initiatives Monitor documentation trends and identify workflow gaps or compliance concerns Promote accurate, timely, and complete documentation practices across the organization Data Analytics & Reporting Oversee agency reporting functions and health information data processes Supervise and support the Data Analyst position Direct development of reports, dashboards, operational metrics, and tracking tools Ensure accuracy, integrity, consistency, and confidentiality of organizational data Analyze operational and clinical data trends and provide recommendations to leadership Workflow Improvement & Organizational Support Lead process improvement and workflow redesign initiatives Support change management activities related to EHR systems and documentation standards Collaborate with vendors and system partners to improve operational effectiveness Provide staff training and support related to EHR functionality and documentation requirements Work Environment This position primarily operates in an office environment and requires regular use of computers and standard office equipment. Employees may occasionally lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Why Join Us? At The Family Counseling Center , we don't just care for our clients — we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth. As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive. Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

What We Offer:

Employer-paid Health Insurance ( HDHP EE Coverage ) Fully Paid Individual Dental and Vision Plans Agency-paid Life Insurance ( equal to your annual salary ) Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) with employer contributions Employee Assistance Program (EAP) for mental health and wellness Generous Paid Time Off , including a full holiday week between Christmas and New Year's 401(k) Retirement Plan with employer match program Ongoing Training, Education, and Staff Engagement Activities Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type:

Full-time Pay:

$90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

Bachelor's (Required)

Experience:

leadership: 1 year (Preferred) Ability to

Commute:

Gloversville, NY 12078 (Required)

Work Location:

In person