Medical Equipment Service Technician

ABOUT HOWARD TECHNOLOGY SOLUTIONS

Howard Technology Solutions is a leading provider of brand-name computers, consumer electronics, accessories, and end-to-end technology solutions. Our continued growth and success are driven by the talent, passion, and commitment of our exceptional team. As a division of Howard Industries, Inc., a multi-billion-dollar organization with over 5,000 employees, we benefit from the strength and stability of our parent company. Through strategic partnerships with top-tier brands like HP, Lenovo, Cisco, Microsoft, and Epson, we've earned a strong and growing presence in the technology space. Our reputation as an industry leader is built on a foundation of innovation, integrity, and a shared commitment to delivering world-class service. We're excited to expand our team as we continue shaping the future of technology.

SUMMARY OF POSITION

The mission of Howard Technology Solutions is to provide the highest level of quality service and support which exceeds our customers' needs and expectations. The Service Technician should have extensive knowledge in electrical and mechanical systems in order to troubleshoot medical equipment. This individual will need to possess customer service skills to adequately maintain a strong working relationship with our customers. This is a "results oriented" position that requires an organized, hardworking, self-driven, focused individual determined to meet his or her goals.

PRIMARY RESPONSIBILITIES

Report to the Professional Services Manager. Work closely with the Professional Services Manager to fully understand each project. Assist customer support in resolving tickets. Coordinate project flight schedules, hotels and rental vehicles. Ensure field projects are completed properly and in a timely manner. Provide technical/user training to customers. Ensure customers sign off on each project upon completion. Ensure each project has the needed tools/parts. Ensure each onsite project has a plan. Ensure reports are turned in on time. Update your manager daily on the progress of the project/onsite visit. Represent Howard Technology Solutions in a positive way.

REQUIREMENTS

Requires willingness to work a flexible schedule when deemed necessary. Requires willingness to travel.

QUALIFICATIONS

Two year college degree from an accredited institution. Minimum two years of technical experience is required. Proficiency in MS Word, Excel, office email, and computer skills, etc. Presentable, courteous and pleasant personality. Hardworking, sincere, honest, dedicated and self-achiever. Excellent verbal and written communication skills, including ability to effectively communicate with team members and customers. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to develop ideas and creative solutions with minimal initial instruction and criteria. Must be able to "think outside the box." Must be willing to go above-and-beyond the duties and responsibilities assigned by management when appropriate

COMPENSATION AND BENEFITS

Salary with overtime Medical & Dental Insurance 401K with employer match 9 Paid Holidays 10 Paid Sick Days 10

Paid Vacation Days Equal Opportunity Employer Vet/Disabled Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Willingness to travel: 50% (Preferred)

Work Location:

On the road