Front Desk Care Advocate

Role Overview:

We're looking for a dedicated and compassionate team member to serve as a Front Desk Care Advocate (CA). This role is critical in executing day-to-day operational elements that create exceptional patient experiences throughout the care journey. You'll serve as the frontline support for patient interactions, care plan adherence, and administrative excellence, ensuring seamless patient experiences while maintaining operational efficiency and supporting the overall patient experience.

Key Responsibilities:

In-Office Patient Experience Excellence Execute exceptional patient experience protocols at every touchpoint, creating welcoming, professional, and caring interactions that serve as the primary face of the practice Greet and welcome all patients with warmth, professionalism, and genuine care Monitor patient satisfaction through direct observation and informal feedback collection Provide immediate support and resolution for patient concerns or questions Maintain professional appearance and demeanor that reflects practice values Assist patients with forms, directions, and general practice information Create positive first and lasting impressions for all patient interactions Care Plan Compliance & Support Support patient adherence to prescribed care plans through proactive communication, education reinforcement, and accountability follow-up Conduct patient check-ins regarding care progress and adherence Send appointment reminders and follow-up communications as scheduled Coordinate with clinical team regarding patient progress and barriers Support patients in overcoming scheduling and logistical barriers to care New Patient Coordination & Follow Up Coordinate new patient experience from initial inquiry through care plan commitment, maintaining a healthy consultation to conversion rate Coordinate new patient appointment scheduling and confirmation Address new patient questions and concerns with empathy Track new patient progression through care journey and escalate concerns Support conversion efforts through authentic patient education and care Patient Scheduling Excellence Manage patient appointment scheduling with excellence, optimizing clinical team schedules while accommodating patient preferences and complex scheduling needs Handle appointment changes, cancellations, and rescheduling requests Coordinate complex scheduling needs and special appointment requirements Maintain accurate scheduling records and update patient information Office Support & Administrative Excellence Provide essential administrative and operational support that maintains a professional, organized, and efficient practice environment Maintain organized and professional front office, reception, connection area, adjusting rooms, report rooms, scan rooms, break area, play areas, recording room, and storage rooms Support inventory management and office supply coordination Assist with patient communication including phone calls, emails, and messaging

Key Qualities & Skills:

Naturally hospitable, calm under pressure, and energized by people Exceptional interpersonal and communication skills with ability to create positive patient experiences across all touchpoints Confident communicator with a heart for serving families navigating health challenges Detail-oriented with high level of accuracy in patient interactions and administrative tasks Tech-comfortable and systems-minded, able to learn and use practice management software effectively Proactive problem-solving skills to anticipate patient needs and administrative requirements Customer-first mindset with commitment to helping patients succeed in their healing journey Strong organizational skills to manage complex scheduling and coordinate multiple functions seamlessly Empathy and expertise in addressing patient concerns with warmth and clarity Aligned with the mission of neurologically-focused pediatric chiropractic care This role is critical in ensuring patients receive exceptional care experiences that drive optimal healing outcomes and practice excellence. Want to learn a little bit more about us? Keep reading!

What We Do:

At Sunrise Pediatric & Family Chiropractic, our mission is to foster, facilitate, and fortify wellness in families through neurologically focused chiropractic care. We truly believe every kid counts, and everything we do is centered back to the children we serve. We are called to serve North Alabama families through reconnecting nervous systems, allowing and encouraging an individual's most optimal expression. Our team aims to create a first class patient experience for all families through the entire experience. We focus on creating a patient-centered approach from before they are a lead through wellness care and beyond. Our Values Excellence

• Give 1000% and expect the same from everyone around you. Family
• Family is a priority for us, and we want it to be a priority for you. We strive to create a second family at Sunrise where all practice members and team members support one another in giving 1000%, even when we feel we cannot. Our physical, mental/emotional, and spiritual space reflects the warmth of family. Compassion
• Deep understanding and acceptance that all people have different lived experiences, and are going to move forward differently. Understanding that you may never truly understand what someone else is going through. Clarity
• Clear focus on driving personal and group missions through action Impact
• Change the lives of as many families as we can through the power of neurologically focused chiropractic.

We are called to serve! The Benefits Competitive compensation Complimentary neurologically focused chiropractic care for immediate family Opportunity to join the world's most heart-centered, caring, and experienced team of hope dealers Experience miracles with direct impact on children and families through neurologically-focused chiropractic care Professional growth opportunities within a growing practice

Pay:

$16.00

• $18.

00 per hour

Work Location:

In person