Provide Enhanced Care Management services in accordance with CalAIM, Medi-Cal, CalOptima, and agency guidelines.
Develop trusting, respectful relationships with members while maintaining regular contact to promote engagement and continuity of care.
Complete Health Needs Assessments (HNAs), person-centered Care Plans, progress notes, billing activities, and other required documentation accurately and within established timelines.
Coordinate services with primary care providers, specialists, behavioral health providers, hospitals, health plans, community organizations, and other service partners.
Assist members in accessing healthcare, behavioral health services, housing resources, transportation, food assistance, public benefits, and other community supports.
Support members in identifying meaningful goals while empowering them to build the confidence, knowledge, and skills needed to manage their own health and well-being. Documentation & Quality
Maintain timely, accurate documentation that meets agency, CalOptima, and Medi-Cal standards.
Participate in ongoing training, quality improvement activities, documentation reviews, and professional development.
Maintain confidentiality and comply with all applicable legal, ethical, and agency requirements. Team Collaboration
Participate in individual supervision, case consultations, team meetings, and required trainings.
Collaborate with colleagues across programs and community partners to provide coordinated, person-centered services.
Assist with member intake, referral outreach, temporary caseload coverage, community events, and other agency activities as needed.

Minimum Qualifications Required Bilingual proficiency in English and Chinese (Mandarin and/or Cantonese), including verbal and written communication. Bachelor's degree or an equivalent combination of education and relevant professional, volunteer, or lived experience. At least one year of experience in case management, care coordination, community health, behavioral health, social services, resource navigation, or another closely related field. Equivalent combinations of community leadership, caregiving, volunteer service, and other meaningful experiences demonstrating transferable skills will also be considered. Excellent organizational, communication, and interpersonal skills. Ability to work independently while managing multiple priorities. Valid California driver's license, reliable transportation, and willingness to travel throughout Orange County (mileage reimbursement provided). Preferred Experience working with Medi-Cal populations. Experience with Enhanced Care Management (ECM), CalAIM, Community Supports, managed care, or other community-based care coordination programs. Experience documenting in an electronic health record or care management system. Knowledge of Orange County community resources. Who Will Thrive in This Role Success in this role requires more than language proficiency. The strongest Care Coordinators combine cultural understanding, sound judgment, compassion, strong communication skills, and a genuine commitment to serving the community. We recognize that meaningful care coordination skills can be developed through many different life experiences. Whether those experiences come from professional roles, caring for family members, volunteering within the community, leading school or neighborhood organizations, advocating for others, or navigating complex healthcare or social service systems, we value candidates who have demonstrated empathy, initiative, resourcefulness, and the ability to build trusting relationships. The ideal candidate is someone who: Builds trust across cultures and generations. Understands the importance of family, culture, and community in supporting health and well-being. Demonstrates cultural humility, curiosity, and respect for each member's unique experiences. Communicates with empathy, professionalism, and integrity. Is organized, dependable, and accountable. Enjoys working independently while collaborating closely with teammates and community partners. Is committed to continuous learning and providing high-quality, person-centered care. Why Join AASCSC? At AASCSC, we believe great care begins with investing in our people. Our team receives ongoing training, supportive supervision, and opportunities for professional growth while working alongside colleagues who are passionate about advancing health equity and serving culturally diverse communities. If you are looking for meaningful work where your bilingual skills, cultural understanding, community connections, and life experiences can make a lasting difference in the lives of others, we encourage you to apply. AASCSC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for employees of all backgrounds.

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

License/Certification:

CA Driver's License (Preferred) Ability to

Commute:

Santa Ana, CA 92701 (Required)

Work Location:

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