Care Coordinator Colorado Sports Physical Therapy LLC Lafayette, CO Job Details Full-time $16 - $22 an hour 6 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Phone communication Basic math Full Job Description Colorado Sports Physical Therapy is looking for Patient Care Coordinators to join an energetic team dedicated to patient care. Our administrative staff are just as integral to our success as our physical therapists. Ideal candidate for the position is an individual with exceptional customer and patient care skills, strong organizational skills, detail-oriented interested in a long-term position with potential for growth.
Responsibilities:
Greet patients Answer phones Schedule patient appointments Complete new patient registration and data entry Discuss insurance benefits, authorization requirements and payment responsibilities Collect patient balances (copay/deductible/coinsurance) Perform standard day-to-day clinical administrative responsibilities Ability to help maintain and grow social media presence Help maintaining clean and orderly clinic (laundry, vacuum, wipe down surfaces, organizing tools, etc) Colorado Sports Physical Therapy LLC is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Applicants must have excellent communication skills, listen well, be quick to learn, time-efficient, reliable, energetic, and team-oriented. Our patients are extremely important to us, so a kind-hearted person with superior customer service skills is critical to helping our team. We offer a competitive hourly wage, based on verifiable work history and experience in the field. There is opportunity for advancement by showing an exceptional work ethic, and dedication to grow with the company. Qualifications Possess strong organizational skills Be punctual, dependable and reliable Be able to efficiently multi-task Possess basic math skills; must be able to use standard office equipment. Able to utilize a web-based EMR system Must be able to effectively use computer programs (e.g. Word, Excel, Outlook) Medical administrative knowledge or background a plus Able to work independently and as a team player Exceptional customer service and phone etiquette Excellent communication skills Medical Billing skills a bonus! What you will be doing? As a Care Coordinator, you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards: Make our patients feel welcomed and valued, while also controlling the flow of the appointment. All patient phone calls and emails are responded to within 2 hours and always within 24 hours. While you are working at the front desk, you greet all patients who enter the clinic. Demonstrate a high level of customer service at all times. You maintain a high copay collections rate. You show up ten minutes early and you understand the urgency behind our patient's need for help and healthcare You enter patient data with a high accuracy rate. Verifying benefits through both online and phone systems Basic office maintenance Work with PTs to maintain schedules What are we looking for? Previous experience in customer service or hospitality Someone who is hospitable, welcoming, and team-oriented You have a passion for helping others Great direct and honest communication skills and friendly personality You have great attention to detail Self motivated and has a willingness to go above and beyond You enjoy seeking out an opportunity to make an impact daily and connecting with people BA/BS degree preferred, not required
Job Type:
Full-time Pay:
$16.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off
