Required Knowledge, Skills, and Abilities Clinical Knowledge:

Strong, demonstrated understanding of chronic disease management, evidence-based medical guidelines, and post-acute care processes.

Patient Engagement:

Proficiency in motivational interviewing techniques to effectively educate and empower members and their caregivers.

Communication:

Excellent verbal and written communication skills to interact effectively with patients, interdisciplinary care teams, and community partners.

Problem-Solving:

Strong critical thinking and clinical problem-solving skills to identify barriers to care, risk factors for readmission, and appropriate transition plans.

Technical Skills:

Ability to accurately and timely document assessments and interventions in care management platforms or Electronic Medical Records (EMR). Preferred Qualifications Certified Case Manager (CCM) credential or similar certification in care coordination/utilization review. Bilingual (English and Spanish) to effectively serve diverse member populations. Financial Responsibilities This position currently has no financial responsibilities. Budget Responsibilities This position currently has no budget responsibilities. Languages Advanced English is required. Bilingual Spanish/Creole is preferred. Travel This position does not currently require travel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions Inside:

The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Not Applicable N/A May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A Must be able to ascend and descend ladders, stairs, or other equipment. 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Case Management Coordinator