Front Desk

Front Desk Patient Care Coordinator (Experienced Required)

Location:

Jacksonville, FL Employment Type:

Full-Time Schedule:

5 days per week About Normandy Lake Dentistry At Normandy Lake Dentistry, we do more than dentistry; we build relationships. We are committed to serving our patients and the surrounding community with exceptional, personalized care, delivered by a team that genuinely enjoys working together. We start each day with a positive mindset, strong communication, and a shared commitment to excellence. Using modern technology, efficient systems, and a patient-first approach, we create customized care experiences that feel welcoming, smooth, and stress-free. Our culture is fun, professional, supportive, and growth-focused. If you're looking for a workplace where your contributions matter and your voice is heard, you'll feel right at home here. The Role As a Front Desk Patient Care Coordinator at our Starke location, you are the first impression and the friendly face of Normandy Lake Dentistry. You play a vital role in creating an exceptional patient experience while keeping front-office operations running smoothly and efficiently. This position is ideal for someone who is organized, people-focused, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Greet and check in patients with a warm, professional, and welcoming attitude Answer phones, schedule appointments, and manage patient flow efficiently Verify, update, and maintain accurate patient insurance information Collect co-pays and assist patients with billing and financial questions Support clear communication between the front desk and clinical team Participate in morning huddles and team meetings Assist with chart audits and maintain organized, accurate patient records Deliver outstanding customer service so every patient feels valued and cared for What We're Looking For Previous front desk or patient care experience in a dental or medical office (preferred) Strong communication and interpersonal skills Comfort with digital systems and dental practice management software Highly organized, detail-oriented, and able to multitask effectively Team player who thrives in a collaborative, fast-paced environment Dependable, positive, and committed to delivering exceptional patient experiences What We Offer Competitive pay based on experience Paid time off and paid holidays Medical insurance Health, dental, and vision benefits (if applicable) 401(k) retirement plan Direct deposit Supportive team environment with growth opportunities Personal Assistant Program Employee counseling and legal assistance If you're passionate about patient care, love working with people, and want to be part of a team that truly lives its values, we'd love to meet you. Join Normandy Lake Dentistry - where great care starts at the front desk.