Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees. Schedule Management
Properly maintain and manage daily schedules of clinics.

This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians' clinical schedule and special requests. Chart Management

Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.) Greeting Patients
Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients. Creating Deposits
The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank. Tracking Referring Physicians and Other Statistics
Track the numbers of referring physicians and determine whether they are new or existing referrals. Patient Account Management
This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA's, logging insurance information for back office staff and handling simple patient billing concerns.

Education/Skills/Experience:

The successful candidate will possess the following education/skills/experience: High School Diploma or equivalent Working knowledge of Medicare and Medicaid regulations, billing, charges and collections Ability to multi-task in a fast paced work environment Proficient with Microsoft Office software

Word, Excel, Outlook Track record of exceptional customer service Front Desk experience in a health care setting preferred.

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