Job Summary Clinical Care Coordinator Reports To:

Director of Operations Overview:

Join our dynamic team at First Lithonia Medical Center, where we prioritize personalized, patient-focused care in a family-like environment. We are seeking a proactive and detail-oriented Clinical Care Coordinator to enhance our patient care processes and operational efficiency. This role is ideal for an empathetic, tech-savvy professional who thrives in a fast-paced healthcare setting.

Key Responsibilities:

Patient Care Coordination:

Serve as the primary point of contact for patients, ensuring seamless communication between providers, staff, and external care teams. Schedule and manage patient appointments, follow-ups, and referrals while optimizing provider schedules. Provide patient education about care plans, medication instructions, and chronic care management programs.

Administrative Support:

Oversee accurate documentation and compliance with healthcare regulations, ensuring all patient records are up-to-date. Complete and process prior authorizations, FMLA forms, and other administrative paperwork. Manage lab results, imaging orders, and other diagnostic paperwork through the appropriate channels.

Medication Management:

Handle medication refill requests, verify patient eligibility, and collaborate with pharmacies as needed. Conduct regular checks on sample medications to ensure proper inventory and updates. Operational Efficiency Utilize healthcare software such as ECW, GAMMIS, or patient portals to manage workflows and improve care delivery. Identify and implement improvements in operational processes, including patient flow and documentation procedures. Assist in developing and maintaining office protocols and standard operating procedures (SOPs). Team Collaboration Act as a liaison between clinical and administrative staff, promoting clear communication and a cohesive team environment. Participate in team meetings to provide updates on patient care coordination and suggest process enhancements.

Qualifications:

High school diploma or equivalent required; Bachelor's degree in healthcare administration, nursing, or related field preferred.

Experience:

Minimum of 2 years of experience in a healthcare setting, preferably in care coordination or a similar role. Knowledge of insurance verification, prior authorizations, and VFC protocols is a plus. Proactive problem solver with strong organizational and multitasking abilities. Excellent verbal and written communication skills, with the ability to explain complex processes to patients and team members. Proficient in healthcare technology, including patient portals, scheduling systems, and Excel.

PERMANENT SCHEDULE

Monday, Wednesday, Thursday, Friday 8am-5pm Why Join Us? At First Lithonia Medical Center, we believe that healthcare is not just about treating patients but also about building relationships. By joining our team, you'll become part of a supportive environment dedicated to providing high-quality, convenient, and personalized care. We offer opportunities for professional growth, a family-like atmosphere, and the chance to make a real difference in our patients' lives.

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Paid time off

Work Location:

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