Client Care Coordinator

A Helper's Heart Home Care is seeking a confident, compassionate and professional Client Care Coordinator to help support our clients, employees and overall agency operations. This position plays an important role in helping families navigate non-medical home care services while supporting scheduling, communication, client satisfaction and day to day office coordination. We are looking for someone who can communicate confidently, think independently, stay organized in a fast-paced environment, and professionally support clients, employees and Case Managers with compassion and professionalism.

Responsibilities Include:

Communicating with clients, employees, Case Managers and management Completing client intakes and service inquiries Coordinating caregiver schedules and staffing needs Conducting in person client visits and employee reviews Assisting with onboarding and orientation support Maintaining client and employee documentation Supporting office operations and daily administrative tasks Understanding and explaining non medical home care services and packages Handling call offs, schedule adjustments and urgent staffing situations professionally Helping maintain positive relationships with clients and employees

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Health insurance Paid time off Paid training Referral program

Work Location:

In person