Scheduling Coordinator - Bilingual English/Spanish

Job description: Scheduling Coordinator (Bilingual

• English/Spanish)

Location:

New Orleans Smiles, In-person Position Type:

Full-Time About Us At New Orleans Smiles, we are committed to delivering high-quality, patient-centered care in a supportive and positive environment. Our team values Passion, Conviction, Efficiency, and Optimism, and we are looking for someone who aligns with these values and thrives in a fast-paced, team-oriented setting. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities while maintaining a positive and professional attitude. No dental experience is required. We are willing to train the right candidate who demonstrates strong customer service skills, professionalism, reliability, and a willingness to learn. Position Overview The Scheduling Coordinator is responsible for managing and optimizing the daily schedule to ensure providers, clinical teams, and patients are scheduled efficiently. This role serves as a central communication hub between patients, providers, and team members, helping maintain productive schedules, minimize downtime, and deliver an excellent patient experience. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities while maintaining a positive and professional attitude. Key Responsibilities Scheduling & Patient Coordination Schedule new patient, treatment, hygiene, and specialty appointments according to office guidelines. Maintain productive provider schedules and maximize chair utilization. Confirm appointments and communicate with patients regarding schedule changes. Manage cancellations, no-shows, and same-day openings by actively working unscheduled treatment lists and call lists. Coordinate specialty appointments and ensure proper scheduling flow between departments. Assist patients with appointment requests and answer scheduling-related questions. Monitor future schedules and identify opportunities to improve efficiency and patient access. Compensation is based on experience and skill level: $11

• 17/hour
• Entry-level or developing candidates$17
• 20/hour
• Experienced candidates who demonstrate: Bilingual proficiency (English/Spanish) Strong scheduling and patient communication skills Dental and/or orthodontic knowledge Advanced Dentrix proficiency Proven ability to manage complex schedules and maintain productivity goals What We're Looking For Bilingual (English/Spanish) — Required Strong customer service and communication skills Highly organized and detail-oriented Ability to multitask in a fast-paced environment Positive attitude and strong problem-solving skills Ability to remain calm and professional under pressure Comfortable making outbound calls to patients Previous dental, orthodontic, healthcare, scheduling, hospitality, retail, or administrative experience preferred Core Values Passion•We care deeply about our patients and our work.

Conviction

• We communicate clearly and stand behind what we do. Efficiency
• We respect time and follow systems that work. Optimism
• We create a positive, supportive environment.

Benefits 401(k) Employee discount Health insurance Life insurance Paid time off

Experience Customer Service:

1 year (Preferred)

Dental Scheduling:

1 year (Preferred) Language Spanish (Required)

Job Type:

Full-time Pay:

$11.00

• $17.

00 per hour

Benefits:

Employee discount Health insurance Paid time off

Experience:

Customer Service:

1 year (Preferred)

Language:

Spanish (Required)