Be the primary point of contact for incoming calls, emails, and text messages from prospective clients, current clients, caregivers, job applicants, and referral partners.
Speak with families to understand their needs, explain our services, and help them determine whether Griswold Home Care is the right fit.
Coordinate caregiver schedules and ensure clients receive reliable, uninterrupted care.
Respond quickly and creatively to schedule changes and last-minute staffing needs.
Recruit, interview, onboard, and support exceptional caregivers.
Match caregivers with clients based on care needs, personality, availability, and compatibility.
Maintain accurate client and caregiver records using scheduling and office software.
Work closely with the office team to provide an outstanding experience for both clients and caregivers.
Participate in a shared on-call rotation.

What Makes Someone Successful in This Role You're calm under pressure and enjoy solving problems. You communicate clearly and professionally with people from all walks of life. You're comfortable spending much of your day on the phone while also working within multiple computer systems. You enjoy building relationships and helping families feel confident in their care decisions. You're highly organized and can successfully manage multiple priorities without losing attention to detail. Most importantly, you understand that outstanding service creates trust—and trust is at the heart of everything we do. Qualifications Preferred Experience

Experience working in a home care agency is strongly preferred.
Experience in healthcare scheduling, staffing coordination, recruiting, client services, medical office operations, or a related healthcare environment is highly valued.
Candidates with previous home care operations experience are encouraged to apply. Skills & Qualifications
Outstanding verbal and written communication skills.
Strong computer skills and the ability to comfortably learn and use scheduling software, Microsoft Office, email, and other office technology.
Exceptional organizational and time-management abilities.
Ability to multitask and adapt in a fast-paced office environment.
Professional, friendly, and confident telephone presence.
High school diploma or GED required. Compensation & Benefits
Competitive salary based on experience.
Health insurance options.
401(k).
Paid Time Off and Paid Medical Family Leave.
Opportunities for professional growth and advancement.
Supportive, collaborative team environment.

About Griswold Home Care For decades, Griswold Home Care has helped older adults and individuals with disabilities remain safe and independent in the comfort of their own homes. Our reputation is built on compassion, professionalism, and exceptional service. We believe every phone call, every caregiver interaction, and every client relationship matters—and we're looking for someone who shares that commitment. Before You Apply This position is best suited for someone who enjoys working in an office environment where communication, scheduling, organization, and problem-solving are part of the workday every day. While experience as a caregiver can be valuable, this role is primarily focused on coordinating care, supporting caregivers, communicating with families, and managing daily office operations using phone and computer systems. To Apply Please submit your resume along with a brief note telling us:

Why this position interests you.
Any experience you have in home care, healthcare, staffing, scheduling, or office operations.
What you enjoy most about working with clients, families, or caregivers.

We look forward to learning more about you. 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