Location:

Charlotte, NC\n6414 Rea Rd. Suite C Charlotte, NC 28277 Current pay: $18.50.19.00 an hour + Sales Incentive Bonus!\n

Clinic Hours:

Monday-Friday 8:30am-5:00pm\n

Position Hours:

What We Offer:

401K with a Company Match Medical, Dental, Vision Coverage\nFREE hearing aids to all employees and discounts for qualified family members\nPTO and Holiday Time\nNo Nights or Weekends!\nLegal Shield and Identity Theft Protection 1 Floating Holiday per year

Job Description:

\nThe Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude\nPlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic\nCollect patient intake forms and maintain patient files/notes\nSchedule/Confirm patient appointments\nComplete benefit checks and authorization for each patients' insurance\nProvide first level support to patients, answer questions, check patients in/out, and collect and process payments\nProcess repairs under the direct supervision of a licensed Hearing Care Professional\nPrepare bank deposits and submit daily reports to finance\nGeneral sales knowledge for accessories and any patient support\nProcess patient orders, receive all orders and verify pick up, input information into system\nClean and maintain equipment and instruments\nSubmit equipment and facility requests\nGeneral office duties, including cleaning\nManage inventory, order/monitor stock, and submit supply orders as needed\nAssist with event planning and logistics for at least 1 community outreach event per month

Education:

High School Diploma or equivalent\nAssociates degree, preferred

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication\nStrong relationship building skills with patients, physicians, clinical staff\nExperience with Microsoft Office and Outlook\nKnowledge of HIPAA regulations\nEMR/EHR experience a plus

Work Experience:

2+ years in a health care environment is preferred\nPrevious customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. 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