Care Management Coordinator

Care Management Coordinator Family Choice of New York - 2.9 Depew, NY Job Details Full-time $20.50 - $23.15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program 401(k) matching Life insurance Qualifications Collaborate with healthcare professionals Record keeping Computer operation CPR Certification DME Achieving HIPAA compliance Phone communication Computer literacy Maintaining patient confidentiality Writing skills BLS Certification

HIPAA CPR

Mid-level Medical scheduling Administrative experience Medical administrative support Driver's License Case management Care plan development Clinical documentation Data entry Patient interaction Care coordination Associate's degree Referral coordination Escalation handling Communication skills Technical Proficiency Stakeholder relationship building Community resource coordination Time management Client interaction via phone calls Full Job Description Due to rapid growth, Family Choice is seeking to fill multiple positions. Family Choice of New York is seeking a Care Management Coordinator to join our team. The Care Coordinator plays a crucial role in managing patient care by facilitating communication between patients, healthcare providers, and support services. This position requires a dedicated individual who is passionate about improving patient outcomes through effective coordination of care.

TASKS:

Conduct a Health Risk Assessment Tool (HRAT) per Family Choice guidelines. Ensure Individualized Care Plan is updated and maintained per Family Choice guidelines and signed by Care Management RN/APP. Ensure that updates to the ICP are shared with members of the ICT including PCP per Family Choice guidelines and as stated in Model of Care. Outreach when a member is hospitalized and/or experiences a transition of care. Complete all required documentation in an accurate and timely manner per company guidelines. Maintain an accurate record of telephonic interactions with members, the member's PCP or other specialist providers and family/caregiver. Establish trust and rapport with members /families (as appropriate) and staff in each care setting in which members receive services. Identify whether the member is receiving care services as ordered. Coordinate and facilitate members' access to services with other health care providers as needed. Identify and address social determinants of health needs for members and refer to Care Management Social Work as appropriate. Identify potential clinical concerns and escalate to the clinical team promptly so that further direction can be given. Assist with scheduling in-home visits for other care management staff. Ensure HIPAA protocols and documentation have been completed as per company guidelines. Assist with arranging DME, transportation, and other services as requested by the Interdisciplinary Care Team. Participate in Interdisciplinary Care Team (ICT) Conferences. Other duties as assigned.

EDUCATION

Associate's or Bachelor's degree preferred.

EXPERIENCE/ABILITIES

Minimum two (2) years working in a call center and/or an administrative support role preferably in a health care setting. Excellent verbal and written communication skills. Ability to articulate and deliver accurate and clear communications via written and/or oral communication. Demonstrated pleasant telephone manner. Versatile and well organized. Requires strong problem-solving skills. Strong time management skills. Must be able to build and maintain collaborative, cooperative, and productive relationships with all internal and external customers including staff, members and their families, nursing facility staff, physicians, the health plan, and any other stake holders in the community. Strong keying/data entry skills necessary. Computer literate with proficiency in a wide variety of applications. Must be flexible and able to work in a team environment.

REQUIREMENTS

CPR certification Valid NYS Driver's License and active automobile insurance to meet company requirements Transportation All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, age, or national origin.

Job Type:

Full-time Pay:

$20.50 - $23.15 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off

Work Location:

In person