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Patient Experience Specialist
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Alpha Aesthetics Partners
Latham, NY (In Person)
$47,840 Salary, Full-Time
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Job Description
Patient Experience Specialist Alpha Aesthetics Partners Latham, NY Job Details Full-time $22 - $24 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Record keeping Patient scheduling systems Medical software Computer literacy Medical coding Maintaining patient confidentiality Medical scheduling High school diploma or GED Managing patient records Full Job Description Are you passionate about the aesthetics industry and ready to bring your customer service skills to a high-end, structured, and supportive environment? The Rejuva Center at Williams in Latham is growing — and we're looking for a Patient Experience Specialist to join our dynamic team!
If you love helping others look and feel their best and are looking for the consistency and professionalism of a reputable medical aesthetics practice, this is the perfect opportunity for you. As our Patient Experience Specialist, you'll be the warm, welcoming face of our practice — ensuring every patient enjoys a seamless, elevated experience from the moment they walk through our doors. We're looking for someone who: Has a genuine passion for the aesthetics and wellness industry Is professional, friendly, and detail-oriented Excels at providing exceptional customer service Thrives in a structured, team-oriented environment If you're ready to join a premier medical aesthetics center where patient care and professionalism come first — we'd love to meet you! Duties Greet and assist patients with professionalism, warmth, and enthusiasm Manage appointment scheduling and coordinate patient flow efficiently Maintain detailed and accurate patient records in our scheduling system Support our providers and clinical team with day-to-day operational needs Educate patients on available treatments, skincare products, and promotions Handle phone and email inquiries promptly and courteously Ensure the front desk, reception area, and patient spaces are always pristine and inviting Contribute to a positive, collaborative team culture Assist with Social Media content and obtain social media consents from patients. Assist in gathering Google reviews. Assist Clinicians with the flow of patients - welcome the patient from the waiting area and bring the patient into the treatment room, set up treatment trays with necessary items and clean the trays to get ready for the next patient. Take photos and help patients to complete consents. Provide a quote to the patient, if needed. Be timely with numbing patients to facilitate being on schedule. Inform provider of any patient concerns as well as informing patient of any pre/post op instructions. Clean instruments. Assist providers in documenting patient charts/fill out treatment sheets as needed. Clean and stock rooms daily and turn over after every patient. Take the linens and garbage out as well as keep shared spaces tidy.
If you love helping others look and feel their best and are looking for the consistency and professionalism of a reputable medical aesthetics practice, this is the perfect opportunity for you. As our Patient Experience Specialist, you'll be the warm, welcoming face of our practice — ensuring every patient enjoys a seamless, elevated experience from the moment they walk through our doors. We're looking for someone who: Has a genuine passion for the aesthetics and wellness industry Is professional, friendly, and detail-oriented Excels at providing exceptional customer service Thrives in a structured, team-oriented environment If you're ready to join a premier medical aesthetics center where patient care and professionalism come first — we'd love to meet you! Duties Greet and assist patients with professionalism, warmth, and enthusiasm Manage appointment scheduling and coordinate patient flow efficiently Maintain detailed and accurate patient records in our scheduling system Support our providers and clinical team with day-to-day operational needs Educate patients on available treatments, skincare products, and promotions Handle phone and email inquiries promptly and courteously Ensure the front desk, reception area, and patient spaces are always pristine and inviting Contribute to a positive, collaborative team culture Assist with Social Media content and obtain social media consents from patients. Assist in gathering Google reviews. Assist Clinicians with the flow of patients - welcome the patient from the waiting area and bring the patient into the treatment room, set up treatment trays with necessary items and clean the trays to get ready for the next patient. Take photos and help patients to complete consents. Provide a quote to the patient, if needed. Be timely with numbing patients to facilitate being on schedule. Inform provider of any patient concerns as well as informing patient of any pre/post op instructions. Clean instruments. Assist providers in documenting patient charts/fill out treatment sheets as needed. Clean and stock rooms daily and turn over after every patient. Take the linens and garbage out as well as keep shared spaces tidy.