Care Coordinator

Care Coordinator Niagara Falls, NY Job Details Full-time $18

• $24 an hour 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Qualifications Collaborate with healthcare professionals Patient comfort Record keeping Medical documentation DME Insurance verification Electronic health records (EHR) management Phone communication Patient service Administrative experience High school diploma or GED Medical administrative support Continuous positive airway pressure (CPAP) machines Data entry Managing patient records Care coordination Associate's degree Healthcare compliance Communication skills Entry level Cross-functional communication Client interaction via phone calls Full Job Description Are you E.

P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment —and we want YOU to join our dynamic team! We're hiring Care Coordinators for the following departments: Facilities

• If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. Retail
• If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here. CPAP Services
• If you're passionate about helping clients achieve their best sleep, we need you! Outpatient Services
• If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit. Resupply & Compliance Services
• If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it.

Each position plays a vital role in delivering top-notch care and customer service!

What You'll Do Provide Excellent Service :

Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

Educate Clients :

Guide individuals and clients on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

Coordinate and Collaborate :

Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

Manage Documentation :

Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

Ensure Compliance :

Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

What You Bring Communication & Empathy :

Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

Team-Oriented Mindset :

Willingness to collaborate across departments and support shared goals.

Adaptability & Drive :

Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details. Attention to

Detail :

Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

Minimum Education :

High School Diploma or GED required. Associate or Bachelor's degree preferred What You Get

• Benefits That Go Beyond the Basics Comprehensive Health Coverage
• Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan
• 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge
• Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It
• Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off
• Exclusive Tuition Reimbursement Program with Niagara University
• save on master's degree programs Be Part of Something Bigger
• Join an organization that values giving back through community programs Compensation $18.00
• $24.

00 per hour, depending on experience Location Wheatfield, NY