ADRC Specialist

ADRC Specialist Council on Aging of Southwestern Ohio - 3.2 Blue Ash, OH Job Details Full-time $44,600 - $53,890 a year 20 hours ago Benefits Health savings account Paid holidays Dental insurance Paid time off Pension plan Employee assistance program Vision insurance Pet insurance Qualifications Customer communication HIPAA compliance Medicare Referral services for crisis intervention support Interviewing clients HIPAA Mid-level Windows Community resource coordination in health services social work Public assistance program guidance Working with seniors Medical social work Medicaid health insurance Bachelor's degree Older adults Staff training Client referral services Desktop applications Data entry Telephone interviewing Medicaid Productivity software Social Work 1 year Clinical confidentiality policies Referral coordination Communication skills Financial assistance program guidance Geriatrics Adult education

Full Job Description ADRC Specialist Status:

Full-time (37.5 hours/week)

Pay Range:

$44,600.00 - $53,890.00

Work Location:

Building/office based. Must be able to work in the office on a rotating schedule at least two days per month and participate in a minimum of two Community outreach activities each month. In addition, this position requires being in the office for required in-person meetings or training sessions.

Job Summary:

Responsible for telephone screening and/or assessment of individuals to determine program eligibility for appropriate long term care options or facilities, as well as providing information and resources.

Essential Functions:

Assist, educate, and support callers from the COA 5 county area who are attempting to negotiate the aging and disability network or coping with difficult long-term care decisions, about available community resources and services Complete telephone and computerized screening from all referral sources, to determine an individual's appropriateness for COA administered services and complete referrals to COA and community agencies as appropriate Assist callers with crisis situations and follow any COA protocols as needed. Work closely with COA staff on communicating consumer related issues as determined through conversation with consumers or referral sources. Maintain current knowledge on all COA programs, Medicare, Medicaid, long term care topics and other issues to help callers and/or their care givers. Adhere to COA confidentiality policy, consumer rights and responsibilities, and HIPPA protocol as related to all individual information and interactions. Assist consumers in selecting the best Medicare D options by providing information and education. Assist as needed to provide training or education to the community or staff on aging and disability resources and issues Obtain training and maintain certification for OSHIIP, AIRS, or other programs, as recommended by the Manager. Maximize use of technology and reporting for continued enhancement/improvement of operations

Required Education, Licensing & Certifications:

Bachelor's degree in social services field preferred. Two years of work experience in a relevant field may serve as an equivalent substitute for each year of college.

Experience:

At least one-year prior experience in health care, community outreach, community resources, medical social work, geriatrics, or providing individuals with information about options available to meet long-term care needs or with related information such as that which is provided through information and referral or assistance.

Skills & Abilities:

A good working knowledge and understanding of issues related to the older adult population. Knowledge of community resources within Southwestern Ohio Tolerant, empathetic, good interviewing capability. Excellent oral and written communication skills. Ability to adapt to frequent change with composure. Ability to build cooperation among team members; treats team members equitably Ability to work in multiple software systems simultaneously Knowledge of community resources within southwestern Ohio Excellent computer skills including the Windows operating systems, MS Word, MS Excel, data entry and the ability to learn new software applications as needed. Ability to travel within the state of Ohio for training.

Benefits:

Flexible hours Opportunities for professional development LISW Group Supervision Opportunities to advocate and participate in community events for the older adult and disabled population Business Casual work environment Health, dental and vision care Health savings account 10 paid holidays and 2 floating holidays each calendar year Generous paid time off Pension plan with annual 6% company contribution based on vesting schedule Pet Insurance Employee assistance program More! Council on Aging is proud to be an equal opportunity employer. Council on Aging considers qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. !