Position Summary The Homecare Coordinator is responsible for the day-to-day coordination of client services, with a primary focus on Electronic Visit Verification (EVV) management, visit entry and verification, scheduling, and client chart maintenance. This role serves as a central point of contact for caregivers, clients, and office staff, ensuring visits are accurately documented, verified, and compliant with Ohio Medicaid and payer requirements. Key Responsibilities Manage and monitor Electronic Visit Verification (EVV) daily using Sandata (or an approved alternative EVV system), ensuring all visits are captured, matched, and compliant with Ohio Medicaid EVV requirements Input, review, and verify caregiver visits in Axxess, resolving missed, incomplete, or unverified visits in a timely manner Maintain accurate and complete client charts, ensuring all required documentation is current and audit-ready Upload, organize, and file documents into client and employee records (service plans, authorizations, physician orders, assessments, etc.) Coordinate and maintain caregiver schedules, filling open shifts, communicating schedule changes, and ensuring adequate client coverage Answer incoming phone calls professionally, directing inquiries and providing timely follow-up to clients, caregivers, case managers, and payers Communicate with field staff regarding clock-in/clock-out issues, visit exceptions, and EVV corrections Support billing readiness by ensuring visits are verified and documentation is complete prior to claim submission Assist with general office administrative duties as assigned Required Qualifications Minimum 2 years of experience working in a home care office setting Hands-on experience with Sandata or an alternative EVV system (required) Hands-on experience with Axxess home care software (required) Experience inputting and verifying visits, maintaining client charts, and uploading documentation Proficient computer skills, including Microsoft Excel, Outlook, and Microsoft Teams Experience with scheduling and multi-line phone handling in a professional office environment Strong attention to detail, organization, and follow-through Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications Knowledge of Ohio Medicaid, PASSPORT, McGregor Pace and managed care plan requirements (CareSource, Buckeye, Anthem, Molina, Humana) Familiarity with home care compliance and documentation standards Experience working with case managers and payer representatives Compensation & Benefits Competitive pay based on experience

Benefits:

Paid sick time Paid time off

Education:

High school or equivalent (Required)

Language:

English (Required)

Work Location:

In person