We are currently looking for a Full Time Psychiatric Care Case Manager to join our Psychiatry Clinic team located at the Chickasaw Nation Medical Center.
Summary:
The Case Manager provides comprehensive, patient-centered care coordination by supporting clinical workflows, managing patient panels, and ensuring timely follow-up for patients with routine and complex healthcare needs. RN Case Managers collaborate closely with providers, multidisciplinary teams, and external partners to support safe transitions of care, optimize quality outcomes, and enhance access to services.
Responsibilities:
Participates in hospital, departmental, and CNDH performance improvement activities to measure, assess and improve the quality of care delivered to patients Participates in pre-visit planning by reviewing upcoming schedules and care gap data to support timely completion of screenings and tests, including assisting with preparatory activities such as requesting records or initiating orders as appropriate, in collaboration with providers. Plans patient care to meet set standards for quality Provides routine patient care by utilizing and documenting the nursing process including teaching patients and their families Provides clinical and operational support for patient care coordination and clinical workflows, including but not limited to triage processes, medication management support, referral coordination, and follow-up care, in accordance with organizational policies and procedures Practices in accordance with and adhering to regulations such as the Nurse Practice Act, CNDH policies and procedures, and regulatory agencies Collaborates with the providers to provide patient and/or family education designed to meet the age specific needs of the patient population served Provides safe nursing interventions ensuring that it is appropriate to patients' needs, age and condition Maintains and promotes professionalism and is courteous to patients, staff and visitors Participates in the orientation and onboarding of new staff and supports clinical education by facilitating shadowing experiences for nursing and other clinical students Exhibits prompt arrival to duty station as well as follows employee code book for time and attendance Collaborates with inpatient case management as needed to support discharge planning, care coordination, and follow-up, depending on patient needs and clinic workflows Provides case management services for all patients, including those with complex or special healthcare needs, collaborating with internal and external providers to coordinate care and support effective transitions throughout the healthcare system Provides direct nursing care backup as the team's needs dictate Assists in supporting increased access to patients Assists with management duties of the clinic as delegated by the clinic manager and/or assistant manager in their absence, to include supervision of agency and contract staff Contributes to the team in a positive way that promotes professionalism and collaboration between department Participates in the review of monthly performance measures and work collaboratively with the care team to identify trends, challenges, and improvement opportunities Participates in patient panel management activities by ensuring patient assignment information is current in the medical record and collaborating with clinic leadership on panel optimization efforts Documents patient encounters and related activities, such as observations, phone communications, direct care, and nursing interventions, in accordance with facility policies and procedures Functions as a member of the interdisciplinary healthcare team, leading coordinated collaboration with multidisciplinary specialties and integrated services to deliver comprehensive, patient- and family-centered care Assumes additional responsibilities as needed while proactively identifying opportunities to improve processes and support organizational success Maintains confidentiality, security, and integrity of data and information Participates in meetings to ensure effective communication with staff, peers, supervisors and management Provides and advocates age and culturally appropriate, holistic patient care based upon facility mission statements and as outlined in policies and procedures Recognizes and anticipates common changes in the physical, biopsychosocial and health needs of patients experiencing urgent, emergent or non-emergent conditions Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency Completes all training and development requirements and participates in continuing education opportunities Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types Maintains a clean, organized work area and ensures a safe environment Maintains and promotes professionalism Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics Adheres to Chickasaw Nation dress code standards Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area Performs all other duties as assigned
Competencies:
Essential:
Able to follow instructions, both written and oral Able to adhere to all scheduling and attendance requirements Honesty, truthfulness, reliability, accountability Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines Works well within a team Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Communicates clinical information to patient in emergent or urgent settings Maintains clear and complete employee health records
Skills:
Essential:
Excellent interpersonal communication and customer service skills, including the ability to interface with and influence associates at diverse levels with different backgrounds and perspectives Basic Computer skills Medication administration Must be familiar with the Microsoft Office Suite of products Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Excellent Phone Skills Experience:
Essential:
2 years directly related experience
Education:
Essential:
Graduate from an accredited school of nursing required
Bachelor's of Nursing Essential:
Bachelor's degree in nursing or written plan to obtain within 4 years of hire
Credentials:
Essential:
Pass general background check Unrestricted Oklahoma Registered Nurse License Multi-State Registered Nurse Licensure within 90 days Must pass internal
Must maintain current BLS certification or obtain within one (1) month of hire, if not current
Working Conditions:
Essential:
Works in a hospital or clinic environment Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc. Walking up to 50% of shift Standing up to 50% of shift Sitting up to 100% of shift Sometimes lift and or carry up to 50 lbs Sometimes assist with lifting patients Sometimes bend, kneel, stoop, push, reach Potential exposure to contagious diseases May be required to assist individuals with unmanaged emotions Pass pre-employment drug test Infrequent travel Training It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values Mission:
To enhance the overall quality of life of the Chickasaw people.
Vision:
To be a nation of successful and united people with a strong cultural identity.
Core Values:
The Chickasaw People Cultural Identity Servant Leadership Selflessness Can Do Attitude Perseverance Stewardship Trust and Respect Loyalty Honesty and Integrity Teamwork
