Scheduling Coordinator

Scheduling Coordinator - Outbound State College, PA 1 DAYS AGO 22463195 Summary State College, PA Competitive Salary 1 Years Experience High school graduate or equivalency certificate (GED) No Commission 32.00 hours per week / Day Shift /Full-Time Description Scheduling Coordinator —

Outbound Coordinator Company:

State College Orthodontics

Location:

State College, PA

Work Location:

In person

Job Type:

Full-time

Expected Hours:

 32+ hours per week Overview We are seeking a dependable, detail-oriented Scheduling Coordinator (Outbound Coordinator) to support our front office communications and scheduling workflow. This role is responsible for outgoing patient communication via phone, text, and email, and helps keep the schedule running smoothly through timely follow-up, strong organization, and excellent customer service. Reports To Doctor / Practice Manager Schedule Monday-Friday | 7:20 AM - 4:40 PM

Lunch:

11:40 AM - 12:40 PM (dependent on patient care needs) Alternating administrative day(s) off (as scheduled) Key Responsibilities Morning Duties Turn on music Turn on the "Sign In" computer Water outdoor flowers (seasonally) Ensure reception area is neat and tidy, including the patient restroom Ensure the beverage station is stocked and tidy Respond to all voicemails, texts, and emails Daily Tasks Respond to incoming text messages in a timely manner Check patients in through Weave (2nd check-in support) Complete voicemail/text follow-up every 15 minutes to 1 hour maximum Support inbound cancellation and rescheduling calls (2nd person support) Run the daily reports as assigned. Complete letters in the letter queue Afternoon Duties Clean bathrooms and reset/tidy the reception area Restock the beverage station and reception area as needed Stock Bird Feeder Box (weekly) Turn off music Turn off the "Sign In" computer Backup & As-Needed Tasks Run the Morning Meeting Report if the Inbound Coordinator is absent Complete care calls as requested by the doctor Professional Relations & Office Engagement Support practice marketing and office experience initiatives, including items such as: Shirts/apparel coordination Birthday celebrations (cakes, etc.) In-office drawings/contests Office decorations and seasonal displays Open houses and special events Children's space upkeep and engagement Supporting office TV/movies as applicable Assist with gift preparation and distribution as needed Teamwork & Additional Duties Participate actively in staff and committee meetings Take staff meeting notes and assist with agenda creation Work cohesively with team members to maintain an atmosphere of trust, respect, and cooperation Perform additional duties as assigned by the doctor/management Qualifications Minimum of 1 years of customer service experience (dental/orthodontic experience, preferred) Skills & Abilities Interpersonal Skills Strong rapport-building skills with patients, parents, doctor, team members, and community partners Written Communication Strong letter composition and professional written communication skills Verbal Communication Clear, effective communication in person and over the phone Pleasant, professional telephone presence Problem Solving & Scheduling Strong problem-solving skills and gentle persuasion to schedule effectively and consistently follow up Additional Details How To Identify Potential Job Scams