Full Job Description Department:

Foundational Community Supports (FCS)

Reports To:

Program Manager Employment Type:

Full-Time (40 hours per week)

Compensation:

$25.00 per hour

Work Location:

Hybrid (Office, Community-Based, and Remote as Assigned) Position Summary ODAT Services is seeking a compassionate, organized, and detail-oriented Assessment Coordinator to serve as the first point of contact for individuals seeking Foundational Community Supports (FCS) services. This position is responsible for conducting eligibility assessments for Supportive Housing and Supported Employment, verifying Medicaid eligibility through ProviderOne, coordinating referrals, and scheduling assessments.

The Assessment Coordinator plays a vital role in ensuring individuals are connected to services quickly and efficiently while providing exceptional customer service throughout the intake process. Essential Duties & ResponsibilitiesAssessment & Eligibility Verify Medicaid eligibility through ProviderOne prior to conducting assessments. Conduct FCS assessments for Supportive Housing and Supported Employment services. Determine eligibility based on Washington State Foundational Community Supports (FCS) requirements. Collect and accurately document assessment information in the agency's electronic health record. Explain available services, program expectations, and next steps to prospective participants. Coordinate with program staff to ensure timely assignment of eligible participants. Referral & Intake Coordination Answer the agency's main intake phone line and respond to inquiries regarding FCS services. Manage referrals received through the agency website, community partners, healthcare providers, and self-referrals. Contact prospective participants to schedule assessments in a timely manner. Maintain an organized assessment calendar and coordinate appointments. Follow up with individuals who miss appointments or require additional information. Communicate professionally with referral sources regarding referral status when appropriate. Documentation & Administrative Responsibilities Complete accurate and timely documentation in accordance with Medicaid and agency requirements. Maintain referral, assessment, scheduling, and participant records. Monitor assessment timelines to ensure prompt access to services. Track referral outcomes and assist with reporting as requested. Maintain compliance with HIPAA and all agency policies and procedures. Required Qualifications High school diploma or GED required. Experience in human services, behavioral health, healthcare, housing, employment services, or a related field preferred. Proficient with computers, including Microsoft Office (Word, Excel, Outlook), email, and electronic documentation systems. Strong customer service, communication, organizational, and time management skills. Ability to manage multiple priorities and work independently in a fast-paced environment. Ability to learn and navigate ProviderOne and other state systems. Valid Washington State driver's license, reliable personal vehicle, and current automobile insurance required. Must be able to travel throughout the community to conduct assessments, meet with participants, and attend agency meetings as needed. Preferred Qualifications Experience with Washington State Foundational Community Supports (FCS). Knowledge of Medicaid eligibility requirements. Experience conducting client intakes, eligibility screenings, or assessments. Familiarity with SetWorks or similar electronic health record (EHR) systems. Knowledge, Skills & Abilities Excellent interpersonal and interviewing skills. Strong attention to detail and documentation accuracy. Ability to build rapport with individuals from diverse backgrounds. Effective time management and scheduling skills. Ability to work independently while collaborating with a multidisciplinary team. Commitment to providing trauma-informed, person-centered services. Work Environment This is a hybrid position requiring work in the office, remotely, and throughout the community. Community-based work includes meeting with prospective participants at healthcare facilities, shelters, treatment centers, community organizations, correctional facilities, hospitals, or other approved locations to complete eligibility assessments. Regular local travel is required. Compensation & Benefits $25.00 per hour Full-time (40 hours per week) Hybrid work environment $325 monthly gas stipend PTO Paid Holidays Health Insurance Dental Insurance Performance Expectations Complete timely and accurate FCS assessments while maintaining compliance with Washington State Medicaid requirements. Verify Medicaid eligibility prior to completing assessments. Provide exceptional customer service from initial referral through enrollment into services. Maintain organized referral tracking, scheduling, and documentation. Meet productivity, documentation, and compliance standards. Collaborate effectively with internal staff and community partners to ensure timely access to Supportive Housing and Supported Employment services. Why Join ODAT Services? At ODAT Services, we are committed to helping individuals overcome barriers to stable housing, meaningful employment, and long-term recovery. As an Assessment Coordinator, you will be the first point of contact for many participants, helping connect them to life-changing services while making a meaningful impact in your community. Your work will directly support individuals on their journey toward stability, independence, and improved quality of life.

Pay:

From $25.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

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