This is a remote role that will work 8-5 M-F Pacific Time Zone hours
Candidate must be bilingual English and Spanish or Vietnamese, or Cantonese or Mandarin
The Job Contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs.

Focus on addressing members' care coordination needs, processing referrals and services, and supporting navigation of the healthcare system. You Will Perform assessments and screenings to determine and provide appropriate interventions and referrals. Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi-Cal SCAN beneficiaries and other SCAN members as needed. Use motivational interviewing techniques to understand and accurately address member goals and concerns. Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience. Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or care notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials. Demonstrate critical thinking skills to resolve issues with members, providers, and vendors. Coordinate care and/or services through collaboration with county offices and governmental agencies (e.g. Social Security Administration, Department of Public Social Services, LA County Department of Mental Health) as needed. Exhibit professionalism and empathy in all interactions with member and provider partners. Utilize department desktop procedures, workflows, job aids and training material. Adhere to all quality, compliance, and regulatory standards. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications

High School Diploma required. Some college preferred.
Bilingual
Must be bilingual English and Spanish or Vietnamese, or Cantonese or Mandarin. A test will be administered to assess skills.
1 or more years of experience working in healthcare/customer service.
Technical expertise
Basic technical skills for functional area
Problem Solving
Basic problem-solving skill
Communication
Good communication and interpersonal skills
Use motivational interviewing techniques to understand and accurately address member concerns.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Basic interpersonal skills, including excellent written and verbal communication skills.
Basic organizational skills.
Basic critical thinking skills.
Ability to collaborate effectively within a multidisciplinary team.
Ability to appropriately maintain confidentiality.
General understanding of CMS and DHCS regulations.
General knowledge of medical terminology and abbreviations.
General knowledge of local community resources for seniors.

What's in it for you?

Base salary range:

$21.78 to $25.00 per hour Remote position An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match and contribution Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-CS2 #Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN. Why consider a career at SCAN?

A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance; and
An opportunity to become part of a team that makes a difference to our members and our community every day!

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