LifeStream Services, Inc. Care Coach The Care Coach interacts directly with waiver participants with dementia and their caregivers and implements care protocols in collaboration with waiver care managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service:

• Delivers courteous, sincere, and sensitive customer service Timely in responding to participant/family/caregivers and other team member needs and requests Explains actions reasonably and clearly to participants and caregivers Displays level of comfort with older adults, caregivers and home visits

Technology:

Independently manages data entry into the electronic record as well as documents appropriate information as required Acquires and maintains competence in use of program hardware and software applications Regularly utilizes technology as part of care delivery

Teamwork and Communication:

• Interacts regularly with all members of the care team to assure care coordination.
• Communicates effectively with cognitively impaired participants
• Remains composed and effective when faced with unexpected and uncomfortable situations

Care Delivery:

• Conducts the participant/caregiver clinical and psychosocial needs assessments and follow-up visits in participants' homes and by videoconferencing and telephone
• Independently delivers care protocols
• Assists the care team in monitoring medication adherence
• Completes accurate, timely, comprehensive documentation
• Schedules participant and caregiver visits in accordance with participant's care plan
• Provides community resource referrals, participant advocacy, support, outreach and follow-up
• Provides education, training, and coaching to introduce or improve coping skills of participants and caregivers

ASSOCIATED JOB DUTIES

• Serves as a participant advocate
• Assists participants in connecting with healthcare and community resources
• Answers phones/makes phone calls as needed/directed
• Serves as a resource to staff on dementia care including support of caregivers
• Completes assigned special projects

RESPONSIBILITY

• Maintains participant and family confidentiality
• Maintains protected health information in accordance with HIPAA privacy guidelines and regulations
• Able to work independently and prioritize tasks
• Capable of handling multiple tasks concurrently
• Demonstrates computer skills required including Microsoft word, excel, outlook and knowledge of electronic record systems
• Exhibits professionalism in both written and verbal communication
• High level of accuracy and attention to detail
• Superior customer relations abilities
• Works effectively with a wide variety of participants and participants families
• Demonstrates positive beliefs and feelings regarding older adults

QUALIFICATIONS

To perform this (non-clinical) job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents, procedure manuals, legal documents and to understand correspondence. Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community. Ability to effectively present information to top management, and public groups.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as percentages. Ability to apply basic mathematics, algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Conflict resolution skills.

CERTIFICATES, LICENSES, REGISTRATIONS

High School Diploma/GED required. Associate's Degree, two years of related experience, and/or Community Health Worker Certification preferred. Experience working with older adults preferred. Prior experience in a healthcare environment preferred. Must possess a valid driver's license. Must be covered, maintain coverage and provide documentation of current automobile insurance meeting LifeStream's amount requirement.

OTHER SKILLS AND ABILITIES

Knowledge of medical terminology and ability to interpret medical charting. Working knowledge of community resources. Ability to complete, organize paperwork that is thorough and accurate. Ability to work and travel independently throughout the service area. To perform this job an individual must have knowledge of Microsoft applications and state assigned database.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to see well enough to read, write, type, etc. Hear well enough to comprehend all forms of communications. Speak well enough to gain understanding by others through communication. Use hands and fingers to write, type, etc. Must possess strength enough to work long hours. Must possess adaptability to travel. An individual must frequently lift and/or move up 25 pounds and occasionally lift and/or move up to 50 pounds. The individual is regularly required to sit and/or stand for long periods of time. The individual is required to carry items in a traveling bag from home to home (facility).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise in the work environment is usually moderate.

Pay:

$20.14 per hour

Benefits:

403(b) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Yorktown, IN 47396