NEXT CARE HOSPICE

Fountain Valley, CA Job Details Full-time $22 - $25 an hour 1 hour ago Benefits Paid holidays Health insurance 401(k) Paid time off Qualifications Customer communication Electronic health records (EHR) management Administrative experience High school diploma or GED Health record tracking Managing patient records

Full Job Description Benefits:

401(k) Health insurance Paid time off

POSITION SUMMARY

The Patient Care Coordinator at Next Care Hospice serves as a vital administrative and organizational link between patients, families, and the interdisciplinary care team. This is a non-clinical, administrative role responsible for coordinating the logistics of patient care, managing scheduling, facilitating communication, and ensuring that operational processes support the delivery of compassionate end-of- life care. The Patient Care Coordinator plays an essential role in helping patients and families navigate hospice services with ease, dignity, and confidence.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Care Coordination & Scheduling Coordinate and schedule visits for the interdisciplinary team, including nurses, social workers, chaplains, home health aides, and volunteers Manage and maintain patient care schedules, updating records in real time to reflect changes in patient status or team availability Communicate schedule changes promptly to all relevant staff and family contacts Coordinate intake logistics for new patients, including scheduling initial assessments and ensuring required documentation is gathered Monitor patient visit frequency to ensure compliance with care plans and regulatory requirements Patient & Family Communication Serve as a primary point of contact for patients, families, and caregivers regarding non-clinical questions, scheduling, and service logistics Facilitate warm, empathetic communication with families during emotionally sensitive circumstances Coordinate and relay non-clinical information between care teams and families, escalating clinical concerns appropriately to nursing staff Follow up with families to confirm appointments, gather satisfaction feedback, and ensure service delivery expectations are met Administrative & Documentation Support Maintain accurate and up-to-date patient records in the Electronic Medical Record (EMR) system, ensuring all administrative fields are complete Prepare and organize patient care documents, referral packets, and authorization paperwork Track certifications, plan of care renewals, and required documentation timelines to ensure compliance Generate and distribute reports and summaries for team meetings and supervisory review Assist with Medicare/Medicaid and insurance verification processes in coordination with billing staff Interdisciplinary Team Support Participate in interdisciplinary team (IDT) meetings by preparing agendas, taking notes, and distributing follow-up action items Coordinate logistics for team huddles, care conferences, and family meetings Assist with onboarding new patients by ensuring care teams have all necessary information prior to first visits Support the Director of Patient Services with special projects, reporting, and quality improvement initiatives Supply & Resource Coordination Coordinate ordering and delivery of non-clinical supplies and equipment as directed by the care team Liaise with DME vendors, pharmacy partners, and other external service providers to ensure timely delivery to patients Track and follow up on outstanding orders and service requests

QUALIFICATIONS

Education & Experience High school diploma or GED required; Associate's or Bachelor's degree in healthcare administration, business, or related field preferred Minimum 2 years of administrative or coordination experience in a healthcare setting required Prior experience in hospice, home health, or palliative care strongly preferred Experience with Electronic Medical Records (EMR) systems required Knowledge, Skills & Abilities Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent verbal and written communication skills; ability to communicate with compassion and clarity Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Ability to maintain confidentiality and handle sensitive patient and family information with professionalism Familiarity with hospice regulations, Medicare Conditions of Participation, or willingness to learn Bilingual (English/Spanish) a plus

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Office-based position with potential for hybrid work arrangements based on operational needs Frequent use of telephone, computer, and office equipment Occasionally required to sit, stand, walk, and lift up to 15 pounds Must be able to work in a setting that regularly involves emotionally sensitive topics related to end-of- life care

WHY JOIN NEXT CARE HOSPICE?

At Next Care Hospice, we believe meaningful work begins with a culture of compassion — for our patients, our families, and our team.

We offer:

Health Insurance Paid time off, holidays, and sick time 401(k) Ongoing professional development and training opportunities A supportive, mission-driven work environment where your contributions make a difference every day","accountId","83931962","NEXT CARE HOSPICE","https://www.indeed.com/viewjob?jk=708f5056edea0c07","location",{"_431":432,"_433":434},"createdAt","2026-07-16T16:16:47.803785092Z","2026-07-19T13:15:19.728Z","2026-07-13T00:00:00Z","2026-08-19T00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[347,348,349,350,351,352,353,354,355,356,357,358,359,360,361,362,363,364,365,366,367,368,369,370,371,372,373],"requiredEducation","high_school","benefitCategories",[343,344,345,346],"isEmailRequired","isPhoneRequired","titleSearch","Care 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