CLINICAL CARE COORDINATOR
(Ambulatory Care
- Pediatric Neurosurgery Clinic) University of Michigan
- 4.3 Ann Arbor, MI Job Details Full-time $43.10
- $67.
03 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Collaborate with healthcare professionals Direct patient care Nursing Medication reconciliation Clinical supervision Electronic health records (EHR) management RN License Phone communication Outpatient clinic experience 5 years Intake Patient assessment BLS Certification Nursing Diploma Neurosurgery Master's degree in nursing Patient advocacy Mid-level Outpatient Master's degree Working with children Basic life support Decision making Master of Nursing Care plan development Quality improvement Conflict management Organizational skills Perioperative care Bachelor's degree in nursing Phone triage Patient charting Care coordination Associate's degree Associate Degree in Nursing Delegation Communication skills Post-operative care Health education and counseling Community resource coordination Full Job Description Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Responsibilities
- Provide comprehensive, patient
- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.
Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care. Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication. Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed. Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making. Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding. Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols. Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation. Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution. Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes. Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives. Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously. Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed. Perform additional duties as required to meet departmental and patient care needs Expectations Demonstrated ability to apply critical thinking skills in daily practice: assessment, planning, intervention, and evaluation. Demonstrated ability to organize and manage multiple interventions simultaneously. Demonstrated ability to problem solve in a collaborative manner. Demonstrated excellent written and verbal communication skills. Candidate will be expected to demonstrate their ability to function competently with the electronic medical record and other technological applications Additional responsibilities to be determined based on the needs of the department Required Qualifications
- Bachelors degree in Nursing
- OR•Associates degree or diploma in Nursing and a Masters degree in Nursing Current license to practice nursing in the State of Michigan.
Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN including experience caring for pediatric patients BLS certification
NOTE:
To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
RESUME REQUIRED
(for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position. Desired Qualifications
- RN experience with the Pediatric Neurosurgery population RN experience with Phone Triage in an ambulatory care setting Certification in Ambulatory Nursing Nursing Specific Info Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850.
Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Nursing at Michigan offers a competitive salary with excellent benefits! Hourly range for RSAM Competent, Registered Nurses $43.10
- 67.03/ hour Evening Shift Differential
- 3.00 / hour Night Shift Differential
- $4.00 / hour Day Shift Weekend Differential
- $2.90 / hour Evening Shift Weekend Differential
- $5.90 / hour Night Shift Weekend Differential
- $6.90 / hour Charge Nurse Differential
- $1.
00 / hour The benefit package includes: Excellent medical, dental and vision coverage 2:1 Match on retirement savings and immediate vesting Generous Paid Time Off Allowances Robust Tuition and Certification support programs Large offering of no cost CEs and professional development for advancement
Nursing Specific Info Salary & Nursing Framework Level:
This
UMPNC RN
posting is posted under the Role-Specific Advancement Model (RSAM) as: CCC
Actual RSAM LEVEL and salary will be determined at time of hire. RSAM levels range from
CCC-COMPETENT
to
CCC-EXPERT TO CCC-MASTERY
to CCC
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period. Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined. If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule Hours/Week:
40 hrs, 1.0
FTE Days:
Day shift. 5
- 8-hour shifts, Shift time will be determined upon hire; flexibility in days/shift may be required in the future.
Flexibility to support other pediatric clinics may be required.
Location:
C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Neurosurgery Clinic, Sites could change in future as service is expanded to different locations. Availability to float in all Pediatrics Neurosurgery Areas Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Opening
ID 277144
Working Title
CLINICAL CARE COORDINATOR
(Ambulatory Care
- Pediatric Neurosurgery Clinic) Job Title
CLIN CARE COORD COMPETENT-NE
Work Location Michigan Medicine
- Ann Arbor Ann Arbor, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM CW Neuro/Oral/Plastic Surg Posting Begin/End Date 5/04/2026
- 5/10/2026 Career Interest Nursing
- All Nursing Nursing
- Ambulatory Care and Clinics Nursing
- Pediatrics
