First Impressions Coordinator

Description:

About Us:

Coastal Care Partners is a nurse-led home care and healthcare company proudly serving families across Georgia and South Carolina. We are committed to providing high-quality, compassionate care and an exceptional experience for every client we serve. Our team-first culture values communication, accountability, and a shared passion for helping others.

Position Overview:

We are seeking a warm, organized, and detail-oriented First Impressions Coordinator to join our client focused care team. This person will play a key role in ensuring our clients and their families have a seamless, personalized, and consistently positive experience with Coastal Care Partners.

Key Responsibilities:

Serve as a primary point of contact for our medical and home care clients. Proactively check in with clients to ensure satisfaction and quickly address any concerns Manage care transitions and updates, including changes in client condition or care plan Maintain accurate client records and communication notes in multiple systems Support the onboarding of new clients and help create personalized care experiences Collaborate closely with medical providers, leadership, caregivers and internal teams to ensure quality and consistency

Requirements:

What We're Looking For:

Excellent interpersonal and communication skills—compassionate, patient, and a great listener Strong organizational skills and attention to detail Experience in customer service, home care, healthcare, or a related field Ability to juggle multiple tasks and stay calm under pressure A team player who thrives in a fast-paced, people-focused environment Comfortable with scheduling tools, databases, and phone-based communication

Bonus If You Have:

Previous experience working in a home care, medical office, or senior care setting Knowledge of scheduling systems (e.g., AxisCare/ClearCare/WellSky/Athena or similar platforms) A background in nursing, care coordination, or case management

Location:

Bluffton, SC (in-office)

Schedule:

Full-time | Monday-Friday | Occasional on-call or after-hours support as needed

Compensation:

Competitive salary based on experience Benefits package, PTO, and opportunities for growth