Director of First Impressions | Dental Treatment Coordinator (English/Spanish)

Director of First Impressions | Dental Treatment Coordinator (English/Spanish) Skyview Dental Irving, TX Job Details Full-time $20 - $25 an hour 13 hours ago Benefits Paid training Dental insurance Paid time off Uniform allowance Employee discount Opportunities for advancement Qualifications Spanish Medical insurance coverage verification Dental receptionist Dental insurance English Medical scheduling Attention to detail Dentrix Insurance provider collaboration Full Job Description Director of First Impressions & Patient Experience Coordinator Skyview Dental | Boutique Family & Cosmetic Dentistry |

Las Colinas, TX Pay:

$20.00 - $25.00 per hour (Based on Experience) At Skyview Dental, the schedule is the heartbeat of our practice—and every open opportunity, every patient conversation, and every treatment discussion directly impacts patient health, confidence, and life-changing outcomes. We are seeking a Director of First Impressions & Patient Experience Coordinator who understands that this role is not administrative—it is strategic, clinical-supportive, and deeply patient-focused. This is a high-impact position for a professional who thrives on ownership, communication, and creating exceptional patient experiences in both English and Spanish. Your Mission Own the schedule. Elevate the patient experience. Drive treatment acceptance. Help patients move forward with confidence in their care. What You'll Do Schedule Ownership & Flow Maximize and manage doctor and hygiene schedules Proactively fill openings and reduce downtime Confirm appointments and minimize cancellations Ensure efficient daily patient flow Treatment Presentation & Case Acceptance Present treatment plans confidently in English and Spanish Help patients understand the value and urgency of recommended care Follow up on unscheduled treatment and outstanding cases Track case acceptance using an Excel treatment tracker Collaborate with clinical team to improve conversion and outcomes Insurance & Financial Communication We are out-of-network with all insurance plans Verify eligibility and benefits for patients Help patients understand and maximize out-of-network benefits Clearly communicate financial options with transparency and empathy Patient Communication & Experience Manage patient communication through Weave Provide fast, warm, and professional responses to patient needs Create an elevated, welcoming experience from first call to final visit Build trust and long-term patient relationships Who You Are You are a self-directed professional who takes full ownership of your role.

You are:

Reliable and consistent — you show up on time, prepared, and ready every day Highly accountable — you own outcomes, not excuses Strong work ethic — you take pride in excellence and follow-through High integrity — you do the right thing even when no one is watching Bilingual (English & Spanish) —

REQUIRED

Experienced in Dentrix —

REQUIRED

Confident presenting treatment plans and discussing financial options Skilled in patient communication and relationship-building Organized, detail-oriented, and proactive Comfortable using Excel for tracking and follow-up Calm, professional, and solutions-focused under pressure We can teach systems—but we cannot teach integrity, reliability, or accountability. Required Experience Minimum 2 years dental front office experience Dentrix experience (required) Treatment coordination or presentation experience Insurance verification experience Bilingual English/Spanish (required) Schedule Monday - Thursday, Occasional Fridays (Admin or half day for patient care) 7:50 AM - 5:00 PM One-hour lunch daily Compensation & Benefits $20.00 - $25.00 per hour based on experience Paid training Professional development opportunities Employee dental benefits Uniform allowance Growth opportunity within a boutique, high-performance practice Our Culture Skyview Dental is a boutique family and cosmetic practice in the heart of Las Colinas focused on excellence, integrity, and patient transformation.

We value:

Accountability over excuses Excellence over average Ownership over supervision Integrity in every interaction Growth in every role This Role Is NOT For You If… You struggle with reliability or attendance You need constant supervision to stay on track You avoid accountability or blame others for outcomes You are uncomfortable presenting treatment plans or discussing finances You are not bilingual in English and Spanish This Role IS For You If… You want more than a front desk job. You want ownership of the schedule, the patient experience, and the success of a thriving dental practice. You believe first impressions shape everything—and you want to be the person who makes them count. Apply today and tell us why you are the right fit to lead first impressions at Skyview Dental.

Pay:

$20.00 - $25.00 per hour

Benefits:

Employee discount Opportunities for advancement Paid time off Application Question(s): Reliability is critical in this role. Can you walk us through your last 6-12 months of work attendance? Specifically, how many times have you called out, arrived late, or had schedule issues—and what systems do you personally use to ensure you are consistently dependable? When a new patient calls the office for the first time, what exactly do you say in the first 60-90 seconds to build trust and make them feel comfortable moving forward? Please be as specific as possible with your actual wording or call flow. When presenting a high-value treatment plan (especially $5,000+), what do you believe is the MOST important factor in guiding a patient to their decision? Please explain your reasoning and how you personally approach these conversations step-by-step.

Experience:

Dental :

2 years (Required)

Dentrix:

1 year (Required)

Language:

Spanish (Required)

Work Location:

In person