Dental Treatment Coordinator / Case Acceptance Specialist Pine Cove Dental - 1.0 Mansfield, TX Job Details Part-time | Full-time $18 - $26 an hour 1 day ago Benefits Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Spanish Customer communication Teamwork Interpersonal skills Dental insurance Medical scheduling Dental terminology Dentrix Dental office experience Patient insurance coordination Full Job Description Experienced Treatment Coordinator (3+ Yrs Exp) -
No Corporate Pressure, Just Pure Care Location:
Mansfield, Texas Practice Type:
Private Practice (Single Doctor)
Experience Required:
Minimum 3+ Years Dental Front Office or Treatment Coordinator Experience Are you tired of corporate quotas and high-pressure sales scripts? If you love changing lives through dentistry but feel drained by the "production at all costs" corporate mindset, you belong here. Welcome to Pine Cove Dental . Led by Dr. Levy Do, we are a modern, high-touch private practice built entirely on a foundation of Compassion, Convenience, and Concierge care . We treat our patients like family and deeply value our team members as individuals, not numbers. We are looking for a masterful Treatment Coordinator who believes that high-level care and ethical treatment presentation go hand in hand.
Why You'll Love Working With Us:
True Private Practice Culture:
You'll work closely alongside Dr. Do in a supportive, single-doctor environment where patient relationships matter more than monthly corporate algorithms.
Ethical Treatment Presentation:
We practice consultative, transparent, and ethical treatment sales. You won't press patients into care they don't need, but you will masterfully guide them through financial options to achieve high case acceptance.
Autonomy and Respect:
Your expertise is valued here. You will run your zone with the space to build genuine connections, manage the patient journey, and take pride in your work.
Case Acceptance & Production Bonus Opportunities The Role:
As our Treatment Coordinator, you are the heartbeat of our concierge patient experience. You are the advocate who bridges the gap between Dr. Do's clinical recommendations and a patient's real-world budget, scheduling needs, and peace of mind.
What You Will Do:
Deliver Concierge-Level Care:
Greet patients with warmth, build immediate rapport, and ensure they feel deeply heard and supported from start to finish. Present with
Integrity:
Confidently translate clinical diagnoses into approachable, clear, and comprehensive treatment options. Alleviate anxiety by answering questions thoroughly and transparently.
Navigate Financials & Insurance:
Masterfully handle dental insurance benefits, maximize coverage, present accurate estimates, and offer flexible payment solutions without hidden surprises. Own the
Schedule:
Partner effectively with our clinical team to seamlessly coordinate treatment sequencing, maximizing production efficiency while strictly respecting our patients' time.
Cultivate Long-Term Loyalty:
Act as a proud brand ambassador for Pine Cove Dental, nurturing lasting community relationships that reflect our warm, friendly, and elevated personality.
What We Are Looking For:
Experience:
Minimum of 3 years of hands-on experience in a dental front office or treatment coordinator capacity.
Dental Fluency:
Comprehensive understanding of clinical terminology, procedure sequencing, and major dental coding mechanics.
Ethical Mindset:
A true passion for patient-centric care and a refusal to compromise on clinical or financial transparency.
Communication Mastery:
Exceptional listening skills and the innate ability to communicate complex insurance, financial, and dental concepts with ease and empathy.
Proactive Team Player:
A positive, solutions-oriented professional who brings high energy and collaborative spirit to our practice culture.
Systematic Treatment Tracking:
Track and follow up on unscheduled treatment plans, pending pre-authorizations, and outstanding patient balance agreements.
Software Proficiency:
Hands-on proficiency with practice management software (e.g., Open Dental / Dentrix / Eaglesoft) and digital treatment plan presentation.
Key Metrics Awareness:
Track and optimize case acceptance rates and same-day scheduling. How to
Apply:
If you want to bring your talent to a private practice that honors your skills and treats patients right, we want to meet you! For priority consideration, please email your current resume to with the subject line: "Pine Cove Dental Rocks!"
Pay:
$18.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Paid time off Application Question(s): What is your desired pay for this position? What qualifies you? Describe a scenario where a patient wanted to move forward with a treatment plan but had financial concerns. How did you structure the solution to gain their approval? What dental practice management software are you most proficient in, and how do you track unscheduled treatment plans?
Experience:
Dental office: 3 years (Required) dental treatment coordinator: 2 years (Preferred)
