GENERAL PROFESSIONAL DEVELOPMENT

Organization:

Displays basic organizational skills to organize own work.

Problem Solving:

Implements effective solutions to situations based on the overall goals and objectives of the Quality department.

Analysis:

Uses inference and logic to draw conclusions and communicates opinions effectively.

Problem Resolution:

Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.

Communication:

Compiles and analyzes information prepared in written form, including correspondence, reports, articles, or other documentation.

Expertise:

Must know all aspects of Quality, sufficient to effectively train or instruct others, and to serve as a resource for employees.

PROFESSIONAL AND TECHNICAL KNOWLEDGE

Possesses the equivalent of formal training in nursing or healthcare administration, generally obtained in the form of a bachelor's degree. Demonstrates an understanding of FQHCs. Acquires and maintains expert knowledge of National Committee for Quality Assurance (NCQA) and Blue Cross Blue Shield of Michigan (BCBSM) PCMH standards, policies, processes, and application requirements.

LICENSES & CERTIFICATIONS

Certified Professional in Healthcare Quality (CPHQ) Certified Content Expert (PCMH-CCE)

TECHNICAL SKILLS

Microsoft Office Suite to create correspondence, tables, charts, graphs, spreadsheets, and presentations. Azara to identify gaps in care. Adobe Acrobat to create and manipulate forms. Electronic clinical systems, including EHR and scheduling systems in use at the health center.

COMMUNICATION SKILLS

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