DUTIES & RESPONSIBILITIES

Responds to inquiries and complaints received from physicians, pharmacies, consumers and sales representatives; investigates / documents the questions & answers on the appropriate forms/database Supports Medical Information Department in updating and creating standard response letters and FAQs to ensure current and accurate information is being disseminated Assumes responsibility to collect details of adverse events received by any medium (telephone, fax, email) and perform initial assessment according to local procedures and in accordance with drug safety procedures Maintains and updates product information and other related documents in APCER or client specific database Performs thorough medical literature searches in various databases (e.g., OVID, PubMed, EMBASE) Contacts internal resources or clients to solicit information required for high level detail in order to pro-vide accurate answers to product-related inquiries Supports the creation and review of SOPs and other procedural documents Prepares and Reviews Weekly/Monthly Reconciliation Reports. Compliance to project guidelines Execution of Company Standard Operating Procedures Maintain awareness of changes to/new regulations affecting MI activities. To carry out necessary administrative duties required for the job. Other duties as assigned by management Builds and maintains good relationships across functional units and company affiliates Assisting the team members on real time on handling live calls and inquiries. Monitoring of daily compliance Monitoring and tracking of all open cases and triaging them effectively till closure Monitoring the work progress, ensure timely delivery, participating in status meetings, updating project progress to the stakeholders. Manage daily workload in conjunction with line manager for Inquiries/ Complaints/ AE handling and processing & other tasks relevant to Medical Information process To work as a Subject Matter Expert for assigned clients/responsibilities US accredited professional degree in health science required; Preferably Pharm D; with 1 year of relevant pharmaceutical industry experience or a drug information residency from an accredited program Strong technical writing and verbal communication skills are essential Must have the ability to work in fast-pace and ever-changing environment, as well as the proven track record of working effectively in diverse teams involving multi-functional disciplines High level of competence with MS Word, Excel, Access, Power Point and Outlook, experience with IRMS a plus Ability to effectively work independently, prioritize, multi-task and meet established

Deadlines Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Health insurance

Work Location:

Hybrid remote in Jersey City, NJ 07310