Senior Case Manager

Senior Case Manager Tenants and Owners Development Corporation (TODCO) San Francisco, CA Job Details Full-time $76,000 - $110,000 a year 17 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Aging issues counseling Working with geriatric patients Bachelor's degree Older adults Substance abuse Working with individuals with mental health conditions Elderly support services Working with low-income populations Working with individuals with substance use disorders

Geriatrics Negotiation Full Job Description Position Summary:

The Senior Level Case Manager (SCM) is responsible for driving housing retention outcomes and securing stability for residents at TODCO properties. In this high-impact role, the SCM will manage a comprehensive service portfolio, which includes but not limited to proactive and strategic case management, clinical counseling and crisis intervention to prevent displacement and enhance quality of life as residents are aging in place. The SCM will also lead community outreach initiatives and foster partnerships with off-site providers to build a robust network of resources. In additional to performing the essential duties of the Case Manager, the Senior Level Case Manager will provide other duties and projects as delineated in the next section.

ORGANIZATION OVERVIEW

Tenants and Owners Development Corporation (TODCO) is a community-based housing/community development corporation for San Francisco's South of Market Neighborhood. Our summary Mission is South of Market Neighborhood Builders. The TODCO Group of non-profit companies planned and developed new and rehabilitated affordable housing for seniors, persons with disabilities, and SRO households, with eight operating residences housing almost 1,200 residents. TODCO provides extensive resident services and programs through our Resident Services/Activities Program (RSAP) and engages in a wide range of community development programs and advocacy with other South of Market community organizations. Caseload Management & Clinical Strategy Manage a dedicated caseload of residents, acting as the primary point of contact for housing stabilization and retention Conduct comprehensive intakes, clinical assessments, and care plans to determine the most effective service delivery for each resident Direct individual and family counseling sessions, conduct home visits, and case conferences to drive positive outcomes for residents Manage clinical progress and ensure all documentation (progress notes, face sheets) is completed within 24 hours to maintain operational efficiency and communication Crisis Intervention & Conflict Resolution Lead crisis response efforts, utilizing de-escalation techniques to resolve conflicts among residents or between residents and staff Assess and manage high-risk situations involving mental health, substance use, or medical issues, serving as the first line of defense for tenant stability In coordination with Property Management as appropriate, support efforts to handle complex tenant disputes to negotiate solutions that prevent eviction and ensure safety Core Competencies, Crisis and Clinical Expertise Demonstrate expert knowledge of substance use disorders, mental health, pathology, and issues impacting aging, disabled and marginalized populations Proven ability to lead crisis intervention, de-escalate high-risk situations, and manage complex behavioral health scenarios Strategic Assessment & Advocacy Strong analytical skills to assess resident needs and navigate complex benefit systems (e.g, SSA, VA, IHSS, Medi-Cal, SSI, ERAP) to secure maximum resources) in a timely manner Negotiate skills to advocate effectively for tenants with internal management and external agencies Operational Leadership Autonomous caseload and time management- demonstrated ability to prioritize competing priorities and drive case outcomes with minimal supervision Team leadership: demonstrate experience in leading multi-disciplinary efforts to coordinate care and programming

Technical Proficiency Data Management:

proficient in Microsoft Office and Case Management database systems for documenting interventions, tracking outcomes and compliance Cultural Competency Experience serving diverse, low-income, and marginalized communities, with specific expertise in veteran, senior, formerly homeless populations highly valued Advocacy & Strategic Partnerships Navigate on behalf of tenants with Property Management, DAS, HSH, APS, schools and university internship programs, and other external agencies to secure needed resources Build and maintain a network of relationships with off-site service providers to expand the resource base available to residents Facilitate the successful transition of clients to community-based resources through strategic referrals and benefit advocacy Community Leadership and Programming Design and lead community building initiatives, including skill-building workshops and cultural celebrations Support food pantry operations and large-scale social events to foster community engagement and trust Deploy outreach strategies to maximize resident participation in wellness and retention programs Operational Compliance & Reporting Ensure strict adherence to all mandated reporting requirements (e.g, HSH, APS, HIPPA/PHI privacy standards) Maintain data integrity within the case management database, producing accurate statistical reports for internal and external stakeholders Collaborate with the Social Work Director and Property Management in strategic meetings to align service delivery and organizational goals Additional Duties and Projects include and not limited to: Lead case conferences and meetings and summarize key learnings and best practices Make and arrange staff case presentations, summarizing key learnings and best practices Handle more complex cases (as determined by the director or lead social worker) until the case or issue is stabilized. This may involve travel to different sites Conduct training on a social service/ case management relevant topic Design consistent and best practice models for RN internship programs across all sites Provide case management mentorship and consult to staff Coordinate with the respective site social service staff to arrange similar workshops, trainings and clinical presentations at all sites

MINIMUM QUALIFICATIONS

BA or MA in Social Science or related field. Prior work experience may substitute for education requirement at the discretion of the hiring manager Three years' experience working with low-income people in a social service setting. Three years of experience working with adults and elderly populations. Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, elderly, and immigrant populations. Demonstrated knowledge and understanding of issues related to aging in place. Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area

PREFERRED QUALIFICATIONS

Bilingual English / Spanish or Cantonese language desired Experience working in a Permanent Supportive Housing setting Submit Cover Letter & Resume to Apply Job is also posted on organization's website https://www.todco.org/current-job-openings-at-todco

Job Type:

Full-time Pay:

$76,000.00 - $110,000.00 per year

Benefits:

Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you currently live in the San Francisco Bay Area?

Work Location:

In person